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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions2023-02-13T16:11:34+11:00

Here, you will find answers to the most frequently asked questions about our live streaming, video production and AV Production services.

We understand that producing a live stream or video production can be a complex process, and we are here to help make it as seamless as possible.

Whether you’re a new client or a repeat customer, we hope this will help provide more information about our services.

If you don’t find the answer to your question here, please feel free to contact our production team for further assistance.

Thanks for choosing us as your live streaming and video production partner!

What types of live streaming services do you offer?2023-10-06T22:33:28+11:00

Jum Media offer a large range of live streaming services covering conferences and events, sports, weddings and funerals but as a basic rule, if it needs to be live streamed Jum Media can help.

We have also learnt through our many years of experience that live streaming is one part of the picture and provide, video production for post-produced content and live events and also AV production to support your live streamed event, including PA systems and Audio, lighting and TV screens. We can even provide large format trailer mounted LED screens, so no matter the scale of your event, we have the expertise and equipment to make it as success.

Can you stream to multiple platforms simultaneously?2023-04-09T19:24:08+10:00

Yes! there are almost no restrictions to the amount of platforms we can stream to. That said our team will always be happy provide advice on the best platform to use for any given live stream.

Websites, YouTube, Facebook, Zoom, Teams, Pay Per View and more. We can do them all.

But as with most things in life, certain types of live streams are better suited to certain platforms. Jum Media have the experience to give you the correct advice.

What is your pricing structure for live streaming services?2023-01-13T20:25:50+11:00

Our pricing can vary depending on the live streaming service you require, to get the fastest response we suggest you submit a quote request via our online form.

We know we can provide a high quality service at the most competitive prices.

Do you provide equipment or do we need to supply our own?2023-01-13T20:25:45+11:00

Jum Media have the equipment and highly experienced operators to make sure your event is a success, so there is no need to supply your own.

Under some specific circumstances, we will integrate with existing systems. However our first priority is to deliver a high quality and successful live stream.

Can you help with monetization and audience growth?2023-04-09T19:24:08+10:00

Yes, we can help with monetisation and audience growth for your live streaming event. We have a team of experts who specialize in creating monetisation strategies such as advertising, sponsorships, pay per view and subscription models, as well as implementing tools to track and analyze viewership and revenue. Let us help you take your live streaming event to the next level!

Can you provide analytics and metrics for our live stream?2023-04-09T19:24:08+10:00

Yes, we can provide analytics and metrics for your live stream. We use industry-leading tools to track and analyze key metrics such as viewer engagement, audience demographics, and revenue. We can also provide detailed reports and insights to help you understand your audience and optimize your live stream for maximum engagement and revenue. Additionally, we can help you set up custom metrics based on your specific needs and goals. Let us help you measure the success of your live stream and make data-driven decisions to improve it.

Can you handle live streaming for large-scale events?2023-10-06T22:35:24+11:00

Yes, we can handle live streaming for large-scale events. Our team has extensive experience in managing and streaming events of all sizes, from concerts and festivals to corporate events and conferences. We have the resources and expertise to handle every aspect of live streaming, including video production, broadcast audio, and network infrastructure. Additionally, we can provide AV production and trailer-mounted LED screens to enhance the live streaming experience for your audience. Let us help you bring your event to life and reach a wider audience through live streaming.

Can you provide technical support during the live stream?2023-04-09T19:20:34+10:00

Yes, we can provide technical support during the live stream. Our team of experienced technicians will be on site to ensure that the live stream runs smoothly and to troubleshoot any issues that may arise. We will provide monitoring, testing, and support throughout the entire event, from pre-production to post-production. Additionally, we will have a dedicated support team available to assist you, your team and your audience with any technical questions or concerns that may arise during the live stream. With our technical support, you can have peace of mind that your live stream will be handled professionally and efficiently.

Do you offer customization options for our live stream?2023-04-09T19:20:35+10:00

Yes, we offer customization options for your live stream. We understand that every event and client is unique, and we pride ourselves on being able to provide customised solutions to meet your specific needs and goals. Our team of experts can work with you to create a unique and visually engaging live stream that reflects your brand, message, and style. This can include custom graphics, lower thirds, transitions, and animations, as well as custom branding and logo integration. Additionally, we can also work with you to create unique interactive elements such as polls, Q&A sessions, and live chat to enhance the audience engagement during the live stream. Let us help you create a unique and memorable live stream experience for your audience.

How can you ensure the security and privacy of our live stream?2023-04-09T19:20:35+10:00

We take the security and privacy of your live stream very seriously. To ensure the security and privacy of your live stream, we use a variety of measures including password protection and geo-blocking.

Password protection allows you to restrict access to your live stream to only those who have the correct login credentials. This helps to prevent unauthorized access and ensures that only authorized individuals can view the live stream.

Geo-blocking, on the other hand, allows you to restrict the live stream to specific geographic locations. This means that the live stream can only be viewed by people located in the designated regions. This can be useful for preventing copyright infringement, complying with regional regulations, or for protecting sensitive content.

Our team will work closely with you to ensure that your live stream is secure and that your data is protected at all times.

Can you provide references or case studies of previous live streaming projects?2023-04-09T19:21:31+10:00

Yes, we can provide references and case studies of previous live streaming projects. We have a proven track record of successfully delivering live streaming projects for a wide range of clients and industries. Our portfolio includes live streaming for concerts, conferences, sports events, product launches, and more. Our clients include well-known brands, government organizations, and non-profit organizations.

We would be happy to provide you with references from our past clients who can speak to the quality of our work and the success of their live streaming projects. We can also provide case studies of previous projects that highlight the unique challenges and solutions we provided.

Please let us know if you have any specific requirements or areas of interest, and we’ll provide you with the most relevant references and case studies.

Can you help with the scheduling and promotion of our live stream?2023-04-09T19:20:35+10:00

Yes, we can help with the scheduling and promotion of your live stream. Our team has experience in creating and executing effective live streaming schedules and promotional plans. We can help you to choose the best date and time for your live stream to ensure maximum audience engagement. We can also help you to create a promotional plan to increase awareness of your live stream and drive viewer engagement. This could include social media advertising, email campaigns, and content marketing.

We can also help you with the pre-live stream promotion, building hype and anticipation for the event, this could include creating a landing page, a countdown, and creating a teaser or trailer to be shared across social media platforms.

Additionally, we can also help you with post-live stream promotion, encouraging audience engagement and encouraging them to share the live stream with their network.

Let us help you get the most out of your live stream by creating a comprehensive schedule and promotional plan that will increase your reach and engagement.

Are you able to provide live streaming in multiple languages?2023-01-13T20:25:03+11:00

Yes, we are able to provide live streaming in multiple languages. We understand that different regions, cultures, and audiences have different language preferences. Our team can work with you to provide live streaming in multiple languages. We can provide live subtitling, live closed captions, and live voice-over to reach a wider audience. We can also provide live translation service for your audience who speaks different languages, our translator will be able to do it in real time.

We have experience working with different languages and can provide support for a wide range of languages including but not limited to: English, Spanish, French, Chinese, Arabic, and many more.

We understand that providing live streaming in multiple languages is important to reach a global audience and we are here to help you achieve that. Please let us know your specific requirements, and we’ll be happy to provide a customized solution for you.

Can you integrate with our existing technology and platforms?2023-04-09T19:20:35+10:00

Yes, in certain circumstances we can integrate with your existing technology and platforms. We understand that many organizations already have existing technology and platforms in place and it is important to integrate the live streaming solution seamlessly with them. Our team has experience integrating live streaming solutions with a wide range of platforms and technologies, including but not limited to:

  • Content management systems (CMS)
  • Video platforms (YouTube, Vimeo, etc.)
  • Social media platforms (Facebook, Instagram, Twitter, etc.)
  • Communication platforms (Zoom, Microsoft Teams, etc.)
  • Streaming platforms (Wowza, Amazon Web Services, etc.)

We also have experience working with various types of encoders, switchers, cameras, and other live streaming equipment, so you can be sure that whatever equipment you have, we will be able to integrate it into the live streaming process.

We will work closely with your team to understand your existing technology and platforms, and provide a customized solution that integrates seamlessly with them. Our goal is to provide a smooth and seamless live streaming experience for your organization.

How do you handle technical difficulties during the live stream?2023-04-09T19:20:35+10:00

We handle technical difficulties during the live stream by having a robust and comprehensive plan in place. Our team of experienced technicians will be on hand to monitor the live stream and troubleshoot any issues that may arise. We will also perform pre-stream testing and rehearsals to minimize the potential for technical difficulties.

In the event of a technical difficulty, our team will work quickly to identify and resolve the problem. We have backup recordings and redundant systems, and depending on the event, backup equipment in place to ensure that the live stream can continue with minimal interruption. Our team is well-versed in troubleshooting and resolving a wide range of technical difficulties, from audio and video issues to network and connectivity problems.

We also have a dedicated support team available to assist you and your team with any technical questions or concerns that may arise during the live stream. Our goal is to minimize the impact of technical difficulties and ensure a smooth and seamless live streaming experience for your audience.

Can you provide post-live stream services such as editing and archiving?2023-04-09T19:20:35+10:00

Yes, we can provide post-live stream services such as editing and archiving. After the live stream, our team can help you with post-production services such as editing, archiving, and distribution. We can help you to create a polished and professional video that you can use for future reference or promotion.

We offer a wide range of post-live stream services such as:

  • Video editing: We can help you to edit the live stream footage to create a polished and professional video. We can add titles, lower thirds, transitions, and other visual elements to enhance the video.
  • Archiving: We can help you to archive the live stream footage, allowing you to access it in the future. We can archive the footage on a cloud-based platform, or we can provide you with a physical copy of the footage.
  • Distribution: We can help you to distribute the live stream footage to a wide range of platforms and audiences. We can help you to upload the video to platforms like YouTube, Vimeo, and social media channels.

By providing post-live stream services, we can ensure that the value of your live stream extends beyond the initial broadcast and that you can continue to use the footage for future reference or promotion.

How do you handle audience engagement and interaction during the live stream?2023-04-09T19:20:36+10:00

We handle audience engagement and interaction during the live stream by implementing various strategies and tools to increase viewer participation and engagement.

We can provide a variety of interactive elements such as:

  • Live chat: We can integrate a live chat function into the live stream, allowing viewers to engage with the presenter and other viewers in real-time.
  • Q&A sessions: We can set up a Q&A session during the live stream, allowing viewers to ask questions and receive answers in real-time.
  • Polls and surveys: We can include polls and surveys during the live stream to gather real-time feedback and audience insights.
  • Social media integration: We can integrate social media platforms, like twitter, YouTube and Facebook, into the live stream, allowing the audience to participate in the conversation and share their thoughts.

Additionally, we can also work with you to create unique interactive elements that align with your specific needs and goals.

Our team will also monitor the audience engagement and interaction during the live stream, and provide real-time feedback to the presenter to ensure that the live stream is interactive, engaging, and tailored to the audience’s interests.

Can you handle live streaming for remote or virtual events2023-04-09T19:20:36+10:00

Yes, we can handle live streaming for remote or virtual events. With the current situation, many events have transitioned to a remote or virtual format and we have the experience and expertise to help you with that transition. Our team can help you create a high-quality live streaming experience that feels just like an in-person event.

We can provide various services to support remote and virtual events such as:

  • Virtual Event Production: We can help you create a virtual event that matches the look and feel of an in-person event. This includes creating virtual backgrounds, custom graphics, and animations.
  • Remote live streaming: We can help you to set up remote live streaming, allowing you to stream your event from anywhere.
  • Virtual Audience Interaction: We can help you to create interactive elements that allow your virtual audience to participate in the event, such as live chat, polls and Q&A sessions.
  • Virtual Event Platforms Integration: We can integrate your event with various virtual event platforms such as Zoom, Microsoft Teams, and many more.
  • Hybrid Event Production: We can help you create a hybrid event that combines in-person and virtual attendees, allowing you to reach a wider audience.
  • AV production: We can provide audio-visual production services such as lighting, sound, and video to enhance the overall experience of your remote or virtual event.

We understand that remote and virtual events require a different approach and we are here to help you create a high-quality, engaging live streaming experience that meets your specific needs and goals.

What video production services do you offer?2023-01-13T20:40:30+11:00

We offer a wide range of video production services to meet the needs of our clients. Our services include:

  • Concept development and script writing
  • Pre-production planning and coordination
  • Professional filming and videography
  • Professional audio recording
  • Video editing and post-production
  • Color correction and grading
  • Motion graphics and animation
  • Voiceover recording and sound design
  • Video optimization for the web and social media
  • Video hosting and distribution
  • Closed captioning and subtitling
  • Translation services
  • Aerial and drone videography
  • Live streaming and event videography
  • Corporate, Promotional, and Marketing videos
  • TV Commercials and Infomercials
  • Music videos and short films
  • Educational, training, and explainer videos
  • Documentary and storytelling videos

We can handle projects of all sizes, from small corporate videos to large-scale commercial productions. Our team is made up of experienced professionals who are dedicated to creating high-quality, engaging videos that help our clients achieve their goals. We work closely with our clients throughout the production process to ensure that their vision is brought to life on screen.

How much do your services cost?2023-01-13T20:42:16+11:00

The cost of our video production services can vary depending on the specific needs of the project. Factors that can affect the cost include the length and complexity of the video, the number of locations and days of filming, the use of special equipment or effects, and post-production services such as editing, color correction, and motion graphics.

We provide a detailed project estimate after understanding the specific requirements of the client, which includes the production timeline, the number of crew members required, equipment needs and any other additional services that are required.

Our pricing is transparent and flexible, and we work with our clients to create a production plan that fits within their budget. We understand that every client has different needs, and we strive to provide cost-effective solutions that deliver the best results.

We’d be happy to discuss your specific project needs and provide you with a quote. Please feel free to contact us and we’ll be happy to assist you.

Can you provide examples of your work?2023-04-09T19:20:36+10:00

Yes, we would be happy to provide examples of our work. We have a diverse portfolio that showcases the range of services we offer and the types of projects we have worked on. You can find our portfolio on our website, social media, or Vimeo channel where we have a selection of our recent work that demonstrates our capabilities and the quality of our production.

Our portfolio includes examples of corporate and promotional videos, TV commercials, music videos, product demos, explainer videos, live event coverage, and much more. We have worked with a wide range of clients from different industries such as healthcare, technology, real estate, education and more.

We also encourage you to check out our client testimonials to hear what they have to say about their experience working with us. We are proud of our work and are happy to provide references upon request.

Please feel free to contact us if you have any specific questions about our work or if you would like to schedule a time to review our portfolio in more detail. We’ll be happy to help.

How long have you been in business?2023-01-13T20:45:27+11:00

We have been in the business for 14 years. During this time, we have worked on a wide range of projects for clients from various industries and have built a reputation for producing high-quality, engaging videos that help our clients achieve their goals.

Our team is made up of experienced professionals who have over 20 years of experience in the production industry. We have a strong commitment to staying current with the latest trends and technologies in the field, and we continuously invest in the latest equipment and software to ensure that we are able to deliver the best results for our clients.

Throughout the years, we have established a strong network of trusted partners and vendors, this enables us to offer a wide range of services and to handle projects of all sizes, from small corporate videos to large-scale commercial productions.

We have been fortunate to have a strong and loyal client base, who have trusted us with their video production needs and have been pleased with the results. We are proud of the work that we have done and are excited to continue to provide quality video production services for years to come.

Who will be working on my project?2023-01-13T20:48:30+11:00

The team working on your project will depend on the specific needs of the project and the scope of the work. However, typically a project will be led by a project manager who will be the main point of contact for the client and will be responsible for coordinating the work of the different team members.

The team working on your project may include:

  • A project manager who will work closely with you to understand your goals and objectives, and to develop a production plan that meets your needs.
  • A director/cinematographer who will be responsible for the overall visual style and direction of the project.
  • A camera operator and audio engineers who will be responsible for capturing high-quality footage and sound.
  • An editor who will be responsible for assembling the footage into a final product.
  • A motion graphic designer who will handle animation and other visual effects.

Depending on the specific needs of your project we may also bring in additional specialists such as a colorist, sound designer, or voiceover talent. We may have a number of staff across these roles or a director/editor who will shoot, edit and deliver your project. We will work closely with you to ensure that the right team is in place to deliver the results you need.

Please feel free to contact us if you have any specific questions about the team that will be working on your project. We’re happy to provide more details.

Can you help me develop a concept or script?2023-01-13T20:50:01+11:00

Yes, we can certainly help you develop a concept or script for your video project. Our team has extensive experience in developing concepts and scripts that are tailored to the specific needs of our clients. We understand the importance of creating a clear, compelling message that resonates with your target audience, and we have the skills and expertise to help you achieve that goal.

When working on a concept or script, we start by gaining a deep understanding of your goals and objectives, target audience, and key messaging. From there, we work with you to develop a creative concept that will effectively communicate your message.

Our scriptwriting services include:

  • Brainstorming sessions to generate ideas
  • Research and development of the script
  • Script editing and revisions
  • Formatting and finalizing the script

We can also provide storyboarding services to help you visualize the final product, this is especially helpful for clients who need help visualizing the final product.

Once the script is finalized, our team will work with you to develop a detailed production plan that includes the necessary equipment, locations, and talent required to bring your concept to life. We understand that a good concept and script is the foundation of a successful video, and we’re committed to helping you create a video that will achieve your goals.

What is your process for creating a video?2023-01-13T20:51:45+11:00

Our process for creating a video is designed to be efficient, collaborative, and tailored to the specific needs of each project. The process typically includes the following steps:

  1. Initial Consultation: We will meet with you to understand your goals, target audience, and key messaging for the video. We will also discuss the scope of the project, budget, and timeline.
  2. Concept Development: Based on the information gathered during the initial consultation, our team will develop a creative concept for the video. This may include a script, storyboard, or treatment that outlines the overall direction and style of the video.
  3. Pre-Production: Once the concept is approved, our team will move into pre-production. This includes finalizing the script, securing locations, casting talent, and arranging for any necessary equipment and crew.
  4. Production: This is the filming stage, where the video is shot according to the approved concept and script. We take great care to ensure that we capture high-quality footage that will be used in post-production.
  5. Post-Production: After the footage is captured, our team will begin the process of editing, color correction, sound design, and adding visual effects and animations. We will work closely with you to ensure that the final product meets your expectations.
  6. Final Approval and Delivery: Once the final video is complete, we will share it with you for final approval. Once the video is approved, we will deliver it in the format that you require.

We understand that each project is unique, and we will work closely with you throughout the process to ensure that the final product meets your needs and exceeds your expectations. We’re committed to creating high-quality, engaging videos that help our clients achieve their goals.

How long does the video production process take?2023-01-13T20:54:16+11:00

The length of the video production process can vary depending on the specific needs of the project. A simple project such as a product video or an explainer video may take a few weeks to complete, while a more complex project such as a commercial or a short film may take several months.

A typical timeline for the video production process can be broken down as follows:

  • Initial consultation and concept development: 1-2 weeks
  • Pre-production: 2-3 weeks
  • Production: 1-10 days depending on the complexity of the project
  • Post-production: 2-8 weeks
  • Final Approval and Delivery: 1-2 weeks

However, these are approximate timelines, as the final duration of the video production process will depend on the specific requirements of the project and the client’s availability. We will provide you with a detailed project timeline after understanding the specific requirements of the project, which will include the production timeline, the number of crew members required, equipment needs and any other additional services that are required.

We understand that time is valuable and we strive to complete the video production process as quickly as possible while maintaining the quality of the final product. We also understand that some projects may have tight deadlines, in those cases, we’ll put our best effort to accommodate them.

Can you handle all aspects of production, including filming and editing?2023-01-13T20:55:58+11:00

Yes, we can handle all aspects of production, including filming and editing. Our team is made up of experienced professionals who have a wide range of skills and expertise in the video production industry. We can handle everything from concept development and script writing to pre-production planning, filming, and post-production editing.

Our services include:

  • Concept development and script writing
  • Pre-production planning and coordination
  • Professional filming and videography
  • Professional audio recording
  • Video editing and post-production
  • Color correction and grading
  • Motion graphics and animation
  • Voiceover recording and sound design
  • Video optimization for the web and social media
  • Video hosting and distribution

We use the latest equipment and software to ensure that we are able to deliver the best results for our clients. Our team is fully equipped to handle all aspects of video production and we can take care of everything, from pre-production to post-production, ensuring that the final product meets your expectations.

We understand that every client has different needs, and we strive to provide a one-stop solution for all your video production needs. We’ll work closely with you throughout the process to ensure that your vision is brought to life on screen.

How do you handle revisions or changes to the project?2023-01-13T20:58:10+11:00

We understand that revisions and changes are a normal part of the creative process and we strive to accommodate them as much as possible. We handle revisions and changes to the project in a structured and efficient manner.

During the post-production phase, we will share a rough cut of the video with you for review. We will then work with you to make any necessary revisions and changes based on your feedback. We will provide you with up to one round of revisions at no additional cost.

If additional revisions are required, we will provide you with an estimate for the additional work and cost, which will be billed on an hourly basis. We will always keep you informed of any additional costs before proceeding with the revisions.

We understand that changes can come up, and we’ll always try to accommodate them while keeping the project on schedule and budget. We will work closely with you to ensure that the final product meets your needs and exceeds your expectations.

Please note that major changes or additions to the project that were not included in the original scope of work may require additional time and cost. We will always provide you with a detailed estimate for any additional work required before proceeding.

Are you able to work within my budget?2023-01-13T21:02:40+11:00

Yes, we are able to work within your budget. We understand that every client has different needs and budgets, and we strive to provide cost-effective solutions that deliver the best results.

During the initial consultation, we will discuss your budget and the scope of the project, and we’ll work with you to develop a production plan that fits within your budget. We will provide you with a detailed project estimate that includes the costs for all aspects of the production, including equipment, crew, locations, and post-production.

We are transparent about our pricing and we’ll always let you know the costs involved before proceeding with any aspect of the production. We also have a flexible approach and we’ll try to accommodate any budget constraints while maintaining the quality of the final product.

We understand that creating a video can be a significant investment, and we’re committed to providing the best value for your money. We’ll work with you to create a video that will achieve your goals, while staying within your budget.

Can you provide references or testimonials?2023-01-13T21:04:13+11:00

Yes, we can provide references and testimonials from our satisfied clients. We take great pride in the work that we do and we’re happy to provide references from clients who have been pleased with our services.

Our clients are from different industries, such as healthcare, technology, real estate, education and more. They have been satisfied with the quality of our work and our ability to deliver the results they needed on time and within budget.

You can find our client testimonials on our website and social media pages. Our testimonials will give you an idea of what our clients have to say about their experience working with us and the quality of our work.

If you would like to speak with one of our past clients, we’d be happy to provide you with contact information for them. We understand that trust is important when choosing a video production company, and we want to do everything we can to help you make the best decision for your project.

How do you handle copyright and permissions for music and footage?2023-01-13T21:06:27+11:00

We take copyright and permissions very seriously and we always ensure that we have the necessary licenses and permissions in place before using any music or footage in our videos.

For music, we use a combination of licensed music libraries, and we also work with composers and music producers to create custom music for our clients. We make sure that all music used in our videos has been properly licensed and that we have the necessary permissions to use it.

For footage, we only use footage that we have captured ourselves or footage that has been properly licensed for commercial use. We never use footage that has been pulled from the internet without permission.

In addition, we also make sure that all necessary clearances have been obtained for any talent or locations that are used in our videos.

We understand that copyright and permissions can be a complex issue, and we’re committed to handling them in a professional and responsible manner, and we’ll always make sure that all necessary licenses and permissions are in place before using any music or footage in our videos.

Can you provide video optimization for the web?2023-01-13T21:08:03+11:00

Yes, we can provide video optimization for the web. As part of our post-production services, we optimize the videos we produce for the web to ensure that they are delivered in the highest quality and the best possible format for the platform they will be uploaded to.

Video optimization for the web includes:

  • Compression and transcoding the video to ensure that it can be played on a wide range of devices and platforms.
  • Creating multiple versions of the video in different resolutions and bitrates to ensure that it can be played on a wide range of internet connections.
  • Creating a video file format that is suitable for the web and the device being used to watch the video.
  • Optimizing the video for the specific needs of the platform it will be uploaded to, such as YouTube, Vimeo, Facebook, or your company’s website.
  • Adding closed captioning and subtitles to the video if required.
  • Optimizing the video for search engine optimization (SEO)

We understand that video optimization for the web is important to ensure that your video reaches as many people as possible. Our team of experts is well-versed in the latest best practices for video optimization and we will work closely with you to ensure that your video is optimized for the best performance on the web.

Can you provide video hosting and distribution?2023-01-13T21:12:36+11:00

Yes, we can provide video hosting and distribution services. We understand that once the video is complete, it’s important to have a platform to host and distribute the video for maximum reach and engagement.

We offer various video hosting and distribution options that include:

  • Hosting the video on our own servers or using third-party hosting platforms such as Vimeo, Wistia, or YouTube.
  • Creating a landing page on your website to host the video
  • Embedding the video on your website, social media platforms and other online platforms
  • Creating a video sitemap and submitting it to search engines to help the video get indexed and found by people searching for related content.
  • Providing you with the video file so that you can host it on your own servers or use your own preferred hosting platform.

We understand that video hosting and distribution is a crucial step in maximizing the reach and impact of your video. Our team will work closely with you to understand your specific needs and recommend the best hosting and distribution options for your video. We’ll can also provide you with detailed analytics and tracking so that you can measure the performance of your video and understand how it’s being received by your audience.

Do you have experience in our industry?2023-01-13T21:14:02+11:00

We have experience in a wide range of industries, and we have worked with clients in various sectors such as healthcare, technology, real estate, education, events, and many more.

Our team has a wealth of experience in creating videos that are tailored to the specific needs of our clients. We take the time to understand the unique characteristics of each industry and we work closely with our clients to create videos that are engaging, informative, and effective.

We have a strong understanding of the key trends and best practices in various industries, and we use this knowledge to create videos that are tailored to the specific needs of our clients. We also have a strong network of industry experts and partners that we can tap into to ensure that we have the right expertise for your specific project.

We understand that every industry is different and we’ll work closely with you to understand your specific needs and tailor our services to best suit your industry. We’re happy to provide you with examples of our work in your industry, so you can see for yourself the quality of our work and our understanding of your industry.

Can you provide translation or subtitling services?2023-01-13T21:15:39+11:00

Yes, we can provide translation and subtitling services for your video. We understand that videos can be an effective way to reach a global audience, and we’re committed to providing the services you need to make your video accessible to viewers around the world.

Our translation and subtitling services include:

  • Translation of the video’s script or dialogues into different languages
  • Creating subtitles and closed captions in different languages
  • Time-coding the subtitles to match the video’s audio
  • Formatting the subtitles and closed captions to meet the specific requirements of the platform where the video will be distributed
  • Quality control to ensure the accuracy of the translation and the synchronicity of the subtitles with the video

We work with a team of professional translators and subtitle editors who are fluent in a variety of languages, and who have experience in the video production industry. We will work closely with you to understand your specific needs and tailor our services to best suit your project.

We understand that translation and subtitling services are an important step in making your video accessible to a global audience, and we’re committed to providing the highest quality services to ensure that your video reaches as many people as possible.

Can you provide drone or aerial footage?2023-01-13T21:16:44+11:00

Yes, we can provide drone or aerial footage for your video. We have a team of experienced pilots and operators who are certified to operate drones and capture aerial footage. We use state-of-the-art drones that are equipped with high-resolution cameras and gimbals to ensure that we capture the highest quality footage.

Our aerial footage services include:

  • Planning and coordination of the aerial shoot
  • Capturing aerial footage of landscapes, buildings, and other locations
  • Obtaining the necessary permits and approvals for the shoot
  • Editing and post-production of the footage

We understand that aerial footage can add a unique perspective to a video and can be an effective way to capture stunning visuals and create a sense of scale. We use the latest technology and equipment to ensure that we capture high-quality, stable footage that will enhance your video.

Please note that depending on the location and the nature of the footage, there may be certain legal restrictions and regulations that we have to comply with, such as obtaining necessary permits and approvals. We’ll work closely with you to understand your specific needs and provide you with an estimate for the cost of the aerial footage.

Can you provide animation or motion graphics?2023-01-13T21:18:05+11:00

Yes, we can provide animation and motion graphics for your video. Our team of animators and motion graphics designers are skilled in creating high-quality, engaging animations and motion graphics that can help to enhance your video and bring your message to life.

Our animation and motion graphics services include:

  • Concept development and storyboarding
  • Motion graphics design
  • Motion typography
  • Explainer videos
  • Whiteboard animations
  • Animated infographics
  • Color correction and grading

We use the latest software and techniques to create animations and motion graphics that are visually stunning and engaging. We work closely with our clients to understand their specific needs and tailor our services to best suit their project.

We understand that animation and motion graphics can be an effective way to communicate complex ideas and concepts, and we’re committed to creating animations and motion

What AV Production services do you offer?2023-01-13T21:25:54+11:00

We offer a wide range of AV production services to ensure that your event is a success. Our services include:

  • Audio visual equipment rental and setup, including sound systems, lighting, and LED Trailer screens.
  • Video production services, including live streaming, recording, and editing
  • On-site technical support during the event to ensure everything runs smoothly
  • LED trailer screens for outdoor events
  • Consultation and support for virtual and hybrid events
  • Custom solution for your specific need.

We pride ourselves on being able to provide high-quality services that are tailored to meet the unique needs of each client and event. Our goal is to help you create an unforgettable experience for your audience.

Can you provide AV equipment for our event?2023-01-13T21:28:17+11:00

Yes, we can provide AV equipment for your event. We have a wide range of audio-visual equipment available for rental, including sound systems, lighting and video production equipment. We also have LED trailer screens for outdoor events. Our team of experts will work with you to understand your specific needs and provide the equipment that will best suit your event. We can also provide on-site technical support during the event to ensure that the equipment is set up and operated correctly. Additionally, we can provide support with the technical design and planning of your event.

How much do your AV Production services cost?2023-01-13T21:29:27+11:00

The cost of our AV production services varies depending on the specific needs of your event. Factors that can affect the cost include the type and size of the event, the location, the duration of the event, the equipment and services required, and any additional technical design and planning needs.

We provide a detailed proposal and a breakdown of the cost after understanding your requirement and needs. We are committed to working within your budget and providing the highest quality services at an affordable price.

We also offer package deals and discounts for multiple events or long-term rentals. We recommend you to contact us for a detailed discussion about your event, and we will provide you with a custom quote that fits your budget.

Do you have experience with events of our size and type?2023-01-13T21:30:48+11:00

Yes, we have experience with events of various sizes and types. Our team has worked on a wide range of events including corporate events, conferences, trade shows, concerts, festivals, fashion shows, and more. We have experience with both indoor and outdoor events, and we can handle any scale of event from small intimate gatherings to large-scale events with thousands of attendees.

We have the knowledge and experience to provide the best solutions for your event. Our team of experts is skilled in the latest technology, and we are constantly updating our equipment to provide the best services possible. We will work closely with you to understand your specific needs and tailor our services to meet those needs.

We are also happy to provide references from past clients who have been satisfied with the services we have provided for events similar to yours. Please do not hesitate to contact us and we will be happy to provide you with the references.

Can you provide on-site technical support during the event?2023-01-13T21:32:18+11:00

Yes, we can provide on-site technical support during the event. Our team of experts will be on-site to ensure that everything runs smoothly and to provide any technical support that may be needed. This includes setting up and operating the audio-visual equipment, troubleshooting any issues that may arise, and making any necessary adjustments to ensure that the event runs seamlessly.

We also provide a dedicated project manager who will be your single point of contact and will be available throughout the event to ensure that everything runs as planned.

We understand that events can be unpredictable, and we are always ready to adapt to any last-minute changes or requests. Our team is highly experienced and will work closely with you to ensure that the event goes off without a hitch.

You can rest assured that our team will be there to support you and your guests throughout the event, ensuring that everything runs smoothly, and that your event is a success.

Can you provide video screens?2023-01-13T21:36:27+11:00

Yes, we can provide video screens as well as LED trailer screens for your event. Our inventory includes a wide range of professional-grade equipment, including commercial TVs, and video switchers. We have commercial TV screens available in a variety of sizes to suit any event and LED trailer screens for outdoor events.

Our team of experts will work closely with you to understand your specific needs and provide the equipment that will best suit your event. We can also provide support with the technical design and planning of your event, including custom branding and graphics.

We also provide on-site technical support during the event to ensure that everything runs smoothly and to provide any technical support that may be needed. This includes setting up and operating the video screens, and LED trailer screens, troubleshooting any issues that may arise, and making any necessary adjustments to ensure that the event runs seamlessly.

Our team is highly experienced in providing video screens services for events such as conferences, trade shows, and corporate events. We can ensure that your presentations and videos look great and are easy to read on the LED trailer screens or commercial TVs.

Can you provide live streaming services?2023-04-09T19:20:36+10:00

Yes, we can provide live streaming services for your event. We have the equipment and expertise to deliver high-quality live streams to a variety of platforms, such as Websites, YouTube, Facebook, Zoom and more. Our team of experts will work closely with you to understand your specific needs and provide a live streaming solution that will best suit your event.

We use professional-grade equipment, including cameras, audio equipment, and streaming encoders to ensure the highest quality live stream possible. We also provide a dedicated project manager who will be your single point of contact throughout the event and will ensure that everything runs as planned.

Our team is highly experienced in providing live streaming services for events such as conferences, trade shows, concerts, and other live events. We can also provide support with the technical design and planning of your event.

We also provide on-site technical support during the event to ensure that everything runs smoothly and to provide any technical support that may be needed. This includes setting up and operating the live streaming equipment, troubleshooting any issues that may arise, and making any necessary adjustments to ensure that the live stream runs seamlessly. We can also handle all the necessary internet connectivity and technical requirements to ensure a smooth stream.

Can you provide recording of the event?2023-04-09T19:20:36+10:00

Yes, we can provide recording of your event. We use professional-grade equipment to ensure the highest quality recording possible. Our team of experts will work closely with you to understand your specific needs and provide a recording solution that will best suit your event.

We can record the audio and video of your event separately or together, depending on your needs. We can also provide multi-camera recording for events that require it. After the event, we can provide the recorded video in a variety of formats, including MP4, AVI, and more.

Our team is highly experienced in providing recording services for events such as conferences, trade shows, concerts, and other live events.

We also provide on-site technical support during the event to ensure that everything runs smoothly and to provide any technical support that may be needed. This includes setting up and operating the recording equipment, troubleshooting any issues that may arise, and making any necessary adjustments to ensure that the recording runs seamlessly.

How do you ensure the quality of your services?2023-01-13T21:40:54+11:00

We ensure the quality of our services by using professional-grade equipment and hiring highly experienced and skilled staff. We have a team of experts who are constantly researching and staying up-to-date with the latest technology, trends, and best practices in the industry.

We also have strict quality control measures in place to ensure that every aspect of our services meets our high standards. This includes regular equipment maintenance and testing, as well as thorough pre-event planning and preparation.

Our team is dedicated to providing the highest level of customer service, and we work closely with our clients to understand their specific needs and tailor our services to meet those needs. We are also committed to being responsive and adaptable to last-minute changes or requests.

We also take pride in providing excellent after-sales service, we are always happy to provide technical support and assistance even after the event has finished.

We also take feedback from our clients seriously and use it to improve our services. We are always looking for ways to improve and ensure that our clients are completely satisfied with the services we provide.

Can you provide references from past clients?2023-01-13T21:41:47+11:00

Yes, we can provide references from past clients. We are proud of the work we have done and the relationships we have built with our clients. We have a strong track record of providing high-quality services and we are happy to provide references from past clients who have been satisfied with the services we have provided.

References are available upon request. Please feel free to contact us and we will be happy to provide you with references from past clients who have used our services for events similar to yours. We believe that our past clients are the best testament to the quality of our services and we encourage you to speak with them about their experience working with us.

We also have a portfolio of our work on our website and social media, where you can see the type of events and the scale of events we have worked on, which will give you an idea of our capability and expertise.

Can you provide a detailed proposal for our event?2023-01-13T21:43:14+11:00

Yes, we can provide a detailed proposal for your event. We understand that every event is unique and requires a tailored solution, that’s why we take the time to understand your specific needs and requirements.

Once we have a clear understanding of your event, we will provide you with a comprehensive proposal that outlines our services, equipment, and pricing. The proposal will include a detailed breakdown of the cost of each service, including the cost of equipment rental, technical support, and any additional services that may be required.

We will also provide you with a plan for how we will set-up and operate the equipment and how we will handle any potential issues that may arise during the event.

We are committed to providing transparent and clear pricing and we will work closely with you to ensure that our proposal fits within your budget. We will also be happy to answer any questions you may have about the proposal and discuss any additional requirements you may have.

Please don’t hesitate to contact us and we will be happy to provide you with a detailed proposal for your event.

How do you handle last-minute changes or requests?2023-01-13T21:44:21+11:00

We understand that events can be unpredictable and last-minute changes or requests are not uncommon. We are well-prepared to handle any last-minute changes or requests that may arise.

Our team is highly experienced and has dealt with many unexpected situations. We have a plan B for every aspect of the event, and we are always ready to adapt to any last-minute changes or requests. We are also prepared to handle any unexpected issues that may arise during the event.

We have a dedicated project manager who will be your single point of contact throughout the event and will be available to handle any last-minute changes or requests. Our project manager will work closely with you and our team to ensure that all last-minute changes or requests are implemented in a timely and efficient manner.

We also have a team of experts on-site during the event, who will be available to provide any technical support that may be needed and make any necessary adjustments to ensure that the event runs seamlessly.

We understand that last-minute changes or requests can be stressful, and we are here to make sure that everything runs smoothly, and that your event is a success.

Are you able to work within our budget?2023-01-13T21:45:16+11:00

Yes, we are able to work within your budget. We understand that every client has different needs and budget constraints, and we are committed to providing high-quality services at an affordable price.

We provide a detailed proposal and a breakdown of the cost after understanding your requirement and needs, and we are happy to work with you to find a solution that fits within your budget. We also offer package deals and discounts for multiple events or long-term rentals.

We are transparent with our pricing and we will work closely with you to ensure that our proposal fits within your budget. We are also happy to discuss any cost-saving measures that may be possible and any additional services that may be required to make the event a success.

We understand that budget constraints can be a major concern and we are dedicated to providing the best possible service at the best possible price. We are committed to providing value for money and will work closely with you to ensure that you get the most out of your budget.

Are you fully insured and trained to provide AV services?2023-01-13T21:46:42+11:00

Yes, we are fully insured and trained to provide AV services. We take the safety and security of our clients and staff very seriously, and we are fully insured to protect against any potential accidents or damage that may occur during the event.

We are fully compliant with all relevant regulations and industry standards, and we have all the necessary training to provide AV services. Our team is fully trained and experienced in working with the equipment we use and we are committed to providing the highest level of safety and security.

We also keep our equipment in good condition and we do regular equipment maintenance and testing. We also have a disaster recovery plan in case of any unexpected event.

We understand that safety and security are of the utmost importance, and we are dedicated to providing the highest level of service while ensuring the safety and security of our clients and staff.

How can I troubleshoot any issues with the live stream?2023-01-14T09:18:12+11:00

If you experience any issues with the live stream, Jum Media has a help and troubleshooting page on our website that you can refer to. This page provides step-by-step guidance on how to troubleshoot common issues with the live stream such as buffering, poor video quality, and connection issues.

Additionally, our team is available to assist you with any issues you may encounter during the live stream. You can contact us by web chat, phone or email, and one of our technicians will be happy to assist you with troubleshooting the issue.

We recommend that you check the help and troubleshooting page on our website before contacting us, as it may contain the information you need to resolve the issue.

If you are still unable to resolve the issue, please don’t hesitate to contact us and we will do everything we can to assist you with troubleshooting and resolving the issue as soon as possible.

Still Have Questions?

If you have questions that haven’t been answered on our FAQ page or you are interested in acquiring a collaboration, contact us and we’ll get back to you shortly.

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