Here, you will find answers to the most frequently asked questions about our live streaming, video production and AV Production services.
We understand that producing a live stream or video production can be a complex process, and we are here to help make it as seamless as possible.
Whether you’re a new client or a repeat customer, we hope this will help provide more information about our services.
If you don’t find the answer to your question here, please feel free to contact our production team for further assistance.
Thanks for choosing us as your live streaming and video production partner!
Jum Media offer a large range of live streaming services covering conferences and events, sports, weddings and funerals but as a basic rule, if it needs to be live streamed Jum Media can help.
We have also learnt through our many years of experience that live streaming is one part of the picture and provide, video production for post-produced content and live events and also AV production to support your live streamed event, including PA systems and Audio, lighting and TV screens. We can even provide large format trailer mounted LED screens, so no matter the scale of your event, we have the expertise and equipment to make it as success.
Yes! there are almost no restrictions to the amount of platforms we can stream to. That said our team will always be happy provide advice on the best platform to use for any given live stream.
Websites, YouTube, Facebook, Zoom, Teams, Pay Per View and more. We can do them all.
But as with most things in life, certain types of live streams are better suited to certain platforms. Jum Media have the experience to give you the correct advice.
Our pricing can vary depending on the live streaming service you require, to get the fastest response we suggest you submit a quote request via our online form.
We know we can provide a high quality service at the most competitive prices.
Jum Media have the equipment and highly experienced operators to make sure your event is a success, so there is no need to supply your own.
Under some specific circumstances, we will integrate with existing systems. However our first priority is to deliver a high quality and successful live stream.
Yes, we can help with monetisation and audience growth for your live streaming event. We have a team of experts who specialize in creating monetisation strategies such as advertising, sponsorships, pay per view and subscription models, as well as implementing tools to track and analyze viewership and revenue. Let us help you take your live streaming event to the next level!
Yes, we can provide analytics and metrics for your live stream. We use industry-leading tools to track and analyze key metrics such as viewer engagement, audience demographics, and revenue. We can also provide detailed reports and insights to help you understand your audience and optimize your live stream for maximum engagement and revenue. Additionally, we can help you set up custom metrics based on your specific needs and goals. Let us help you measure the success of your live stream and make data-driven decisions to improve it.
Yes, we can handle live streaming for large-scale events. Our team has extensive experience in managing and streaming events of all sizes, from concerts and festivals to corporate events and conferences. We have the resources and expertise to handle every aspect of live streaming, including video production, broadcast audio, and network infrastructure. Additionally, we can provide AV production and trailer-mounted LED screens to enhance the live streaming experience for your audience. Let us help you bring your event to life and reach a wider audience through live streaming.
Yes, we can provide technical support during the live stream. Our team of experienced technicians will be on site to ensure that the live stream runs smoothly and to troubleshoot any issues that may arise. We will provide monitoring, testing, and support throughout the entire event, from pre-production to post-production. Additionally, we will have a dedicated support team available to assist you, your team and your audience with any technical questions or concerns that may arise during the live stream. With our technical support, you can have peace of mind that your live stream will be handled professionally and efficiently.
Yes, we offer customization options for your live stream. We understand that every event and client is unique, and we pride ourselves on being able to provide customised solutions to meet your specific needs and goals. Our team of experts can work with you to create a unique and visually engaging live stream that reflects your brand, message, and style. This can include custom graphics, lower thirds, transitions, and animations, as well as custom branding and logo integration. Additionally, we can also work with you to create unique interactive elements such as polls, Q&A sessions, and live chat to enhance the audience engagement during the live stream. Let us help you create a unique and memorable live stream experience for your audience.
We take the security and privacy of your live stream very seriously. To ensure the security and privacy of your live stream, we use a variety of measures including password protection and geo-blocking.
Password protection allows you to restrict access to your live stream to only those who have the correct login credentials. This helps to prevent unauthorized access and ensures that only authorized individuals can view the live stream.
Geo-blocking, on the other hand, allows you to restrict the live stream to specific geographic locations. This means that the live stream can only be viewed by people located in the designated regions. This can be useful for preventing copyright infringement, complying with regional regulations, or for protecting sensitive content.
Our team will work closely with you to ensure that your live stream is secure and that your data is protected at all times.
Yes, we can provide references and case studies of previous live streaming projects. We have a proven track record of successfully delivering live streaming projects for a wide range of clients and industries. Our portfolio includes live streaming for concerts, conferences, sports events, product launches, and more. Our clients include well-known brands, government organizations, and non-profit organizations.
We would be happy to provide you with references from our past clients who can speak to the quality of our work and the success of their live streaming projects. We can also provide case studies of previous projects that highlight the unique challenges and solutions we provided.
Please let us know if you have any specific requirements or areas of interest, and we’ll provide you with the most relevant references and case studies.
Yes, we can help with the scheduling and promotion of your live stream. Our team has experience in creating and executing effective live streaming schedules and promotional plans. We can help you to choose the best date and time for your live stream to ensure maximum audience engagement. We can also help you to create a promotional plan to increase awareness of your live stream and drive viewer engagement. This could include social media advertising, email campaigns, and content marketing.
We can also help you with the pre-live stream promotion, building hype and anticipation for the event, this could include creating a landing page, a countdown, and creating a teaser or trailer to be shared across social media platforms.
Additionally, we can also help you with post-live stream promotion, encouraging audience engagement and encouraging them to share the live stream with their network.
Let us help you get the most out of your live stream by creating a comprehensive schedule and promotional plan that will increase your reach and engagement.
Yes, we are able to provide live streaming in multiple languages. We understand that different regions, cultures, and audiences have different language preferences. Our team can work with you to provide live streaming in multiple languages. We can provide live subtitling, live closed captions, and live voice-over to reach a wider audience. We can also provide live translation service for your audience who speaks different languages, our translator will be able to do it in real time.
We have experience working with different languages and can provide support for a wide range of languages including but not limited to: English, Spanish, French, Chinese, Arabic, and many more.
We understand that providing live streaming in multiple languages is important to reach a global audience and we are here to help you achieve that. Please let us know your specific requirements, and we’ll be happy to provide a customized solution for you.
Yes, in certain circumstances we can integrate with your existing technology and platforms. We understand that many organizations already have existing technology and platforms in place and it is important to integrate the live streaming solution seamlessly with them. Our team has experience integrating live streaming solutions with a wide range of platforms and technologies, including but not limited to:
- Content management systems (CMS)
- Video platforms (YouTube, Vimeo, etc.)
- Social media platforms (Facebook, Instagram, Twitter, etc.)
- Communication platforms (Zoom, Microsoft Teams, etc.)
- Streaming platforms (Wowza, Amazon Web Services, etc.)
We also have experience working with various types of encoders, switchers, cameras, and other live streaming equipment, so you can be sure that whatever equipment you have, we will be able to integrate it into the live streaming process.
We will work closely with your team to understand your existing technology and platforms, and provide a customized solution that integrates seamlessly with them. Our goal is to provide a smooth and seamless live streaming experience for your organization.
We handle technical difficulties during the live stream by having a robust and comprehensive plan in place. Our team of experienced technicians will be on hand to monitor the live stream and troubleshoot any issues that may arise. We will also perform pre-stream testing and rehearsals to minimize the potential for technical difficulties.
In the event of a technical difficulty, our team will work quickly to identify and resolve the problem. We have backup recordings and redundant systems, and depending on the event, backup equipment in place to ensure that the live stream can continue with minimal interruption. Our team is well-versed in troubleshooting and resolving a wide range of technical difficulties, from audio and video issues to network and connectivity problems.
We also have a dedicated support team available to assist you and your team with any technical questions or concerns that may arise during the live stream. Our goal is to minimize the impact of technical difficulties and ensure a smooth and seamless live streaming experience for your audience.
Yes, we can provide post-live stream services such as editing and archiving. After the live stream, our team can help you with post-production services such as editing, archiving, and distribution. We can help you to create a polished and professional video that you can use for future reference or promotion.
We offer a wide range of post-live stream services such as:
- Video editing: We can help you to edit the live stream footage to create a polished and professional video. We can add titles, lower thirds, transitions, and other visual elements to enhance the video.
- Archiving: We can help you to archive the live stream footage, allowing you to access it in the future. We can archive the footage on a cloud-based platform, or we can provide you with a physical copy of the footage.
- Distribution: We can help you to distribute the live stream footage to a wide range of platforms and audiences. We can help you to upload the video to platforms like YouTube, Vimeo, and social media channels.
By providing post-live stream services, we can ensure that the value of your live stream extends beyond the initial broadcast and that you can continue to use the footage for future reference or promotion.
We handle audience engagement and interaction during the live stream by implementing various strategies and tools to increase viewer participation and engagement.
We can provide a variety of interactive elements such as:
- Live chat: We can integrate a live chat function into the live stream, allowing viewers to engage with the presenter and other viewers in real-time.
- Q&A sessions: We can set up a Q&A session during the live stream, allowing viewers to ask questions and receive answers in real-time.
- Polls and surveys: We can include polls and surveys during the live stream to gather real-time feedback and audience insights.
- Social media integration: We can integrate social media platforms, like twitter, YouTube and Facebook, into the live stream, allowing the audience to participate in the conversation and share their thoughts.
Additionally, we can also work with you to create unique interactive elements that align with your specific needs and goals.
Our team will also monitor the audience engagement and interaction during the live stream, and provide real-time feedback to the presenter to ensure that the live stream is interactive, engaging, and tailored to the audience’s interests.
Yes, we can handle live streaming for remote or virtual events. With the current situation, many events have transitioned to a remote or virtual format and we have the experience and expertise to help you with that transition. Our team can help you create a high-quality live streaming experience that feels just like an in-person event.
We can provide various services to support remote and virtual events such as:
- Virtual Event Production: We can help you create a virtual event that matches the look and feel of an in-person event. This includes creating virtual backgrounds, custom graphics, and animations.
- Remote live streaming: We can help you to set up remote live streaming, allowing you to stream your event from anywhere.
- Virtual Audience Interaction: We can help you to create interactive elements that allow your virtual audience to participate in the event, such as live chat, polls and Q&A sessions.
- Virtual Event Platforms Integration: We can integrate your event with various virtual event platforms such as Zoom, Microsoft Teams, and many more.
- Hybrid Event Production: We can help you create a hybrid event that combines in-person and virtual attendees, allowing you to reach a wider audience.
- AV production: We can provide audio-visual production services such as lighting, sound, and video to enhance the overall experience of your remote or virtual event.
We understand that remote and virtual events require a different approach and we are here to help you create a high-quality, engaging live streaming experience that meets your specific needs and goals.
We offer a wide range of video production services to meet the needs of our clients. Our services include:
- Concept development and script writing
- Pre-production planning and coordination
- Professional filming and videography
- Professional audio recording
- Video editing and post-production
- Color correction and grading
- Motion graphics and animation
- Voiceover recording and sound design
- Video optimization for the web and social media
- Video hosting and distribution
- Closed captioning and subtitling
- Translation services
- Aerial and drone videography
- Live streaming and event videography
- Corporate, Promotional, and Marketing videos
- TV Commercials and Infomercials
- Music videos and short films
- Educational, training, and explainer videos
- Documentary and storytelling videos
We can handle projects of all sizes, from small corporate videos to large-scale commercial productions. Our team is made up of experienced professionals who are dedicated to creating high-quality, engaging videos that help our clients achieve their goals. We work closely with our clients throughout the production process to ensure that their vision is brought to life on screen.
The cost of our video production services can vary depending on the specific needs of the project. Factors that can affect the cost include the length and complexity of the video, the number of locations and days of filming, the use of special equipment or effects, and post-production services such as editing, color correction, and motion graphics.
We provide a detailed project estimate after understanding the specific requirements of the client, which includes the production timeline, the number of crew members required, equipment needs and any other additional services that are required.
Our pricing is transparent and flexible, and we work with our clients to create a production plan that fits within their budget. We understand that every client has different needs, and we strive to provide cost-effective solutions that deliver the best results.
We’d be happy to discuss your specific project needs and provide you with a quote. Please feel free to contact us and we’ll be happy to assist you.
Yes, we would be happy to provide examples of our work. We have a diverse portfolio that showcases the range of services we offer and the types of projects we have worked on. You can find our portfolio on our website, social media, or Vimeo channel where we have a selection of our recent work that demonstrates our capabilities and the quality of our production.
Our portfolio includes examples of corporate and promotional videos, TV commercials, music videos, product demos, explainer videos, live event coverage, and much more. We have worked with a wide range of clients from different industries such as healthcare, technology, real estate, education and more.
We also encourage you to check out our client testimonials to hear what they have to say about their experience working with us. We are proud of our work and are happy to provide references upon request.
Please feel free to contact us if you have any specific questions about our work or if you would like to schedule a time to review our portfolio in more detail. We’ll be happy to help.
We have been in the business for 14 years. During this time, we have worked on a wide range of projects for clients from various industries and have built a reputation for producing high-quality, engaging videos that help our clients achieve their goals.
Our team is made up of experienced professionals who have over 20 years of experience in the production industry. We have a strong commitment to staying current with the latest trends and technologies in the field, and we continuously invest in the latest equipment and software to ensure that we are able to deliver the best results for our clients.
Throughout the years, we have established a strong network of trusted partners and vendors, this enables us to offer a wide range of services and to handle projects of all sizes, from small corporate videos to large-scale commercial productions.
We have been fortunate to have a strong and loyal client base, who have trusted us with their video production needs and have been pleased with the results. We are proud of the work that we have done and are excited to continue to provide quality video production services for years to come.
The team working on your project will depend on the specific needs of the project and the scope of the work. However, typically a project will be led by a project manager who will be the main point of contact for the client and will be responsible for coordinating the work of the different team members.
The team working on your project may include:
- A project manager who will work closely with you to understand your goals and objectives, and to develop a production plan that meets your needs.
- A director/cinematographer who will be responsible for the overall visual style and direction of the project.
- A camera operator and audio engineers who will be responsible for capturing high-quality footage and sound.
- An editor who will be responsible for assembling the footage into a final product.
- A motion graphic designer who will handle animation and other visual effects.
Depending on the specific needs of your project we may also bring in additional specialists such as a colorist, sound designer, or voiceover talent. We may have a number of staff across these roles or a director/editor who will shoot, edit and deliver your project. We will work closely with you to ensure that the right team is in place to deliver the results you need.
Please feel free to contact us if you have any specific questions about the team that will be working on your project. We’re happy to provide more details.
Yes, we can certainly help you develop a concept or script for your video project. Our team has extensive experience in developing concepts and scripts that are tailored to the specific needs of our clients. We understand the importance of creating a clear, compelling message that resonates with your target audience, and we have the skills and expertise to help you achieve that goal.
When working on a concept or script, we start by gaining a deep understanding of your goals and objectives, target audience, and key messaging. From there, we work with you to develop a creative concept that will effectively communicate your message.
Our scriptwriting services include:
- Brainstorming sessions to generate ideas
- Research and development of the script
- Script editing and revisions
- Formatting and finalizing the script
We can also provide storyboarding services to help you visualize the final product, this is especially helpful for clients who need help visualizing the final product.
Once the script is finalized, our team will work with you to develop a detailed production plan that includes the necessary equipment, locations, and talent required to bring your concept to life. We understand that a good concept and script is the foundation of a successful video, and we’re committed to helping you create a video that will achieve your goals.
Our process for creating a video is designed to be efficient, collaborative, and tailored to the specific needs of each project. The process typically includes the following steps:
- Initial Consultation: We will meet with you to understand your goals, target audience, and key messaging for the video. We will also discuss the scope of the project, budget, and timeline.
- Concept Development: Based on the information gathered during the initial consultation, our team will develop a creative concept for the video. This may include a script, storyboard, or treatment that outlines the overall direction and style of the video.
- Pre-Production: Once the concept is approved, our team will move into pre-production. This includes finalizing the script, securing locations, casting talent, and arranging for any necessary equipment and crew.
- Production: This is the filming stage, where the video is shot according to the approved concept and script. We take great care to ensure that we capture high-quality footage that will be used in post-production.
- Post-Production: After the footage is captured, our team will begin the process of editing, color correction, sound design, and adding visual effects and animations. We will work closely with you to ensure that the final product meets your expectations.
- Final Approval and Delivery: Once the final video is complete, we will share it with you for final approval. Once the video is approved, we will deliver it in the format that you require.
We understand that each project is unique, and we will work closely with you throughout the process to ensure that the final product meets your needs and exceeds your expectations. We’re committed to creating high-quality, engaging videos that help our clients achieve their goals.
The length of the video production process can vary depending on the specific needs of the project. A simple project such as a product video or an explainer video may take a few weeks to complete, while a more complex project such as a commercial or a short film may take several months.
A typical timeline for the video production process can be broken down as follows:
- Initial consultation and concept development: 1-2 weeks
- Pre-production: 2-3 weeks
- Production: 1-10 days depending on the complexity of the project
- Post-production: 2-8 weeks
- Final Approval and Delivery: 1-2 weeks
However, these are approximate timelines, as the final duration of the video production process will depend on the specific requirements of the project and the client’s availability. We will provide you with a detailed project timeline after understanding the specific requirements of the project, which will include the production timeline, the number of crew members required, equipment needs and any other additional services that are required.
We understand that time is valuable and we strive to complete the video production process as quickly as possible while maintaining the quality of the final product. We also understand that some projects may have tight deadlines, in those cases, we’ll put our best effort to accommodate them.
Yes, we can handle all aspects of production, including filming and editing. Our team is made up of experienced professionals who have a wide range of skills and expertise in the video production industry. We can handle everything from concept development and script writing to pre-production planning, filming, and post-production editing.
Our services include:
- Concept development and script writing
- Pre-production planning and coordination
- Professional filming and videography
- Professional audio recording
- Video editing and post-production
- Color correction and grading
- Motion graphics and animation
- Voiceover recording and sound design
- Video optimization for the web and social media
- Video hosting and distribution
We use the latest equipment and software to ensure that we are able to deliver the best results for our clients. Our team is fully equipped to handle all aspects of video production and we can take care of everything, from pre-production to post-production, ensuring that the final product meets your expectations.
We understand that every client has different needs, and we strive to provide a one-stop solution for all your video production needs. We’ll work closely with you throughout the process to ensure that your vision is brought to life on screen.
We understand that revisions and changes are a normal part of the creative process and we strive to accommodate them as much as possible. We handle revisions and changes to the project in a structured and efficient manner.
During the post-production phase, we will share a rough cut of the video with you for review. We will then work with you to make any necessary revisions and changes based on your feedback. We will provide you with up to one round of revisions at no additional cost.
If additional revisions are required, we will provide you with an estimate for the additional work and cost, which will be billed on an hourly basis. We will always keep you informed of any additional costs before proceeding with the revisions.
We understand that changes can come up, and we’ll always try to accommodate them while keeping the project on schedule and budget. We will work closely with you to ensure that the final product meets your needs and exceeds your expectations.
Please note that major changes or additions to the project that were not included in the original scope of work may require additional time and cost. We will always provide you with a detailed estimate for any additional work required before proceeding.