Before purchasing an aerial photography and drone videography service, film and production, or web design solution, we have listed below some frequently asked questions, which can be used as a checklist before signing off with your provider.

Aerial Photography and Drone Videography FAQs


1.         What is a UAV?

The UAV is an acronym for Unmanned Aerial Vehicle, which is an aircraft with no pilot on board. UAVs can be remote controlled aircraft or can fly autonomously based on pre-programmed flight plans or more complex dynamic automation systems.

2.       Is it illegal to operate drones commercially?

Commercial drone operation is legal as long as you have the proper licensing. We hold an Operator’s Certificate (OC) that is approved by the Civil Aviation and Safety Authority (CASA). This certificate permits us to fly commercially anywhere across Australia.

3.       What about safety?

At Jum Media, we have a strict focus on safety and security. Our UAVs are fully equipped with the latest safety features for seamless operation on even the most challenging aerial and ground missions. This way, we are always ready and able to take on any flight.

4.       Do you carry flight liability insurance?

Absolutely. We hold an extensive liability insurance policy. If you decide to book us, we will be happy to provide you with any documentation.

5.       Are you approved for night drone flights?

Yes. We are approved and insured by CASA for night operations throughout Australia. Only approved operators can legally fly after dusk and before dawn.

6.       Where are you located and what areas do you serve?

We are based in Wollongong, New South Wales, Australia. We provide professional aerial photography and drone videography services, serving all areas across Australia.

7.       What training and experience do you have when it comes to flying drones?

Our CASA-certified pilots are versed in operating even the most current UAVs. Their extensive experience, together with their broad knowledge of UAV-based aerial videography and photography, enable them to take on complex flight paths with high precision, producing some of the most spectacular drone aerial photography and cinematography in a global span.

8.       Are you able to operate in non-ideal weather?

Yes. Our aerial drones can fly in some of the harshest weather conditions including winds of up to 30 km/h, while still providing smooth and precise operation. However, before all flights we conduct a preflight safety check to ensure safety is maintained at all times.

9.       What types of drone aerial services do you provide?

At Jum Media, we offer a broad range of drone aerial services including (but not limited to):

  • Commercial and Residential Aerial Photography and Videography
  • High-End Real Estate Marketing
  • Drone Coverage for Sporting and Live Events
  • Emergency Response
  • Livestock Monitoring
  • Golf Flyovers
  • Aerial Drone Asset Inspection

10.     How can I book Jum Media?

You can book us by filling out our UAV Quote Request form. We will contact you shortly!

Film and Video Production FAQs


1.         Why Video?

A video is the most efficient and engaging platform to articulate ideas and information. It has widely replaced old methods of communication – largely due to the internet.

2.       Will you assist me with some ideas and scriptwriting for my video production?

Most definitely. We partner with you to create the ideal video concept, storyboard, and script to help meet your ultimate film production goals. We work tirelessly and efficiently to ensure you get the best value for your investment.

3.       How do you prepare for the video shoot?

We take a strategic approach to preparing for your shoot. First, we gather all the necessary filmmaking gear from our checklist, then journey to your filming location and start shooting. We work with you during the film production process to give you the most memorable experience possible.

4.       What steps to do you take to make a professional video?

At Jum Media, it is critical to have structure when creating any high-quality video production. We follow a proven film and video production process to make any video come to life. Check out our Video Production Process.

5.       Do I get to see previews of the edited video before the final product is delivered?

Of course. Collaboration is an essential aspect of our business. We remain in close contact with you throughout the production and are more than happy to provide previews of the edited footage. If you require any changes, we will make the adjustments promptly.

6.       What film and video production services do you offer?

Our film and video production services include:

  • Aerial Drone Videography and Aerial Cinematography
  • Brand Video Production
  • Sporting and Live Event Filming
  • Drone Video & Photography for Real Estate
  • Social Media Advertising Packages
  • Small Business Video Production
  • Meetings and Conferences
  • Corporate Video Production

7.       Do I actually need professional video production services?

Certainly. The lack of a professional video production team will show in the result of your video. Without the right equipment, lighting, script and editing services, your video will look unprofessional and possibly outdated. It will make your brand look unprofessional and more importantly, it won’t capture the attention of your audience the way that a video should.

8.       Why should we hire Jum Media?

As one of the top film and video production companies in Australia, we are committed to delivering affordable video production services with exceptional quality and creativity. We offer quality video production and editing services to demonstrate the real value of your company or organization. Take a look at our Video Production page to learn more about why we are the right choice for you.

9.       Who owns the footage after the video is produced?

You do, though we typically reserve the right to use videos we’ve produced in our portfolio and on our website.

10.     How do I get my video?

When it is time to unveil your polished video production package, we ensure that delivery is carried out quickly and efficiently via your preferred medium.

Web Design Services FAQs


1.         How long does it take to build a website?

The length of time it takes to build a website is dependent on the individual project. However, a basic website can take between 2 – 4 weeks to be up and running, while a comprehensive website may take between 12 – 16+ weeks. In each case, we will keep you informed from the outset and will always work towards launching the website within the agreed deadline.

2.       Do you offer responsive design solutions?

Our websites are mobile responsive, so they will look immaculate on any device – whether smartphone, tablet, or monitor. A mobile-friendly website is an excellent way to successfully improve your site’s search engine ranking.

3.       Will I know enough to be able to update the content on my own website?

Our built-in visual Content Management System (CMS) allows you to manually edit, delete, or update the content on your site. As a bonus, we can show you all you need to know to keep your website current and update your content once the site is created. But, if things get too difficult, we will always be there when you need us.

4.       What is a Content Management System (CMS)?

A CMS gives you complete control over your website by allowing you to add or change any content on your site – pages, images, news, product descriptions, and prices. The list is endless.

5.       Will my website show up in Google and other search engines?

We integrate all the crucial elements of Search Engine Optimisation (SEO) into your custom website to make it easier for prospective customers to find your website on search engines like Google, Yahoo!, and Bing.

6.       What is web hosting?

Web hosting is the process of renting some web space to publish your website online. Web hosting companies offer several web hosting packages. We will help you to determine which one is the best for your requirements.

7.       Do you provide web hosting?

Yes, we do. Our affordable web hosting solutions are fully managed for high-performance applications and websites. We offer tailored plans that are designed to match your hosting needs and can be upgraded at any time as your needs grow. Visit our web hosting services page to learn more.

8.       I already have a site, but I want a new design. Can you help?

Indeed. With WordPress, we are now able to customize your site to meet your needs for a fraction of the cost of creating one from scratch. Contact us to learn more about how we can help.

9.       What web design services do you offer?

We provide WordPress design solutions including:

  • Theme customizations
  • Installations and Setup
  • Custom theme development
  • Slow website optimization
  • Mobile responsiveness
  • Content updates
  • Plugin setups
  • WordPress display errors
  • E-commerce setup
  • Any other WordPress-related tasks

10.     Will I own the finished website?

Of course. All we ask is the right to post screenshots and a description of your site in our portfolio.

Let’s Connect

If you have questions that haven’t been answered on our FAQ page or you are interested in acquiring a collaboration, connect with us and we’ll get back to you shortly.