JUM MEDIA PTY LTD – Master Terms and Conditions of Service
ABN: 35 610 656 061
Phone: 02 9056 7177 | www.jummedia.com.au
Version: January 2025 | Effective Date: 1st January 2025
These Terms and Conditions govern all services provided by Jum Media Pty Ltd (“Jum Media”, “we”, “us”, “our”) to any client, customer, or booking party (“the Client”, “you”, “your”). By accepting a quote, signing an agreement, or making any payment to Jum Media, you agree to be bound by these Terms and Conditions in full.
These Terms apply to all service lines offered by Jum Media, including but not limited to: LED big screen hire for events, outdoor cinema and movie nights, rodeo big screens, big screen live sites for sports viewing, brand activations, live streaming, hybrid event production, video production, permanent LED screen sales, and audio visual production and installation.
1. Definitions
1.1 Agreement
“Agreement” means the Master Terms, any applicable Service Addendum, and the signed proposal, quote, or booking confirmation, together forming the entire contract between Jum Media and the Client.
1.2 Bump-In / Bump-Out
“Bump-In” means the period during which Jum Media crew attend the venue to deliver, position, and set up equipment. “Bump-Out” means the period during which Jum Media crew pack down and remove equipment from the venue.
1.3 Client
“Client” means the person, business, club, association, council, or organisation named in the proposal or quote who has accepted these Terms.
1.4 Deliverables
“Deliverables” means the specific outputs agreed in the proposal, including but not limited to edited video files, live stream recordings, or installation sign-off.
1.5 Event
“Event” means the specific event, show, activation, filming session, or installation described in the proposal.
1.6 Event Window
“Event Window” means the agreed period encompassing Bump-In, show or display period, and Bump-Out as stated in the proposal.
1.7 Hire Period
“Hire Period” means the period from commencement of Bump-In to completion of Bump-Out on any given event date.
1.8 Operator
“Operator” means the Jum Media-appointed technician, crew member, or subcontractor responsible for the delivery, set-up, operation, and pack-down of Jum Media equipment.
1.9 Subcontractor
“Subcontractor” means any third-party crew member, operator, or supplier engaged by Jum Media to assist in delivering services. Subcontractors are managed by and remain the responsibility of Jum Media.
1.10 Variation
“Variation” means any change to the agreed scope of services, including additions, removals, or amendments to equipment, crew, hours, locations, or deliverables.
1.11 Working Days
“Working Days” means Monday to Friday, excluding NSW public holidays.
2. General
2.1 Authority
If you are entering into this Agreement on behalf of a business or organisation, you confirm you have legal authority to do so and to bind that entity. You agree to indemnify Jum Media against all losses and expenses incurred if that authority is later found not to exist.
2.2 Jum Media’s Terms Prevail
These Terms and any applicable Addendum prevail over any conditions contained in the Client’s purchase order, procurement policy, standard terms, or other documentation, to the full extent of any inconsistency. Submission of a purchase order does not incorporate the Client’s terms into this Agreement.
2.3 Right to Decline
Jum Media reserves the right to decline any booking, in full or in part, at any time and for any reason, including but not limited to site suitability, safety concerns, resource availability, or reputational considerations.
2.4 No Dry Hire
Jum Media does not offer dry hire. A Jum Media-appointed Operator is included with all equipment hire. Clients are not permitted to operate Jum Media equipment independently under any circumstances.
2.5 Subcontractors and Subhired Equipment
Jum Media may engage Subcontractors or utilise subhired equipment to fulfil any booking. Jum Media remains fully responsible to the Client for the quality and delivery of all services regardless of whether Subcontractors are used.
2.6 Version Control
These Terms are subject to update from time to time. The version in effect at the time of booking confirmation applies to that booking and will not be varied by subsequent updates without the Client’s written consent.
2.7 Equipment Ownership
All Jum Media equipment remains the property of Jum Media Pty Ltd at all times. Title to hired equipment does not pass to the Client at any point during the Hire Period. Title to sold equipment passes only upon receipt of full payment.
3. Bookings and Contract Formation
3.1 Confirmation Process
A booking is not confirmed until all of the following have occurred: (a) a written quote or proposal has been issued by Jum Media; (b) the Client has accepted the quote in writing or by signing the proposal; and (c) the required deposit has been received and cleared by Jum Media. No verbal acceptance or verbal payment commitment constitutes a confirmed booking.
3.2 Quote Validity
A quote is open for acceptance for the period stated on the quote. Where no period is stated, the quote expires after 14 days or 48 hours prior to the Event date, whichever comes first. Acceptance after expiry requires a new quote and Jum Media is under no obligation to honour expired pricing.
3.3 Date Hold
Date availability is not guaranteed until a deposit is received and cleared. Jum Media may accept other bookings for the same date until a deposit is confirmed. Verbal date holds are not binding.
3.4 Changes to Confirmed Bookings
Any changes to a confirmed booking — including changes to date, location, duration, or scope — must be requested in writing and are subject to availability and may attract additional charges.
3.5 Multi-Event and Tour Bookings
Where a booking covers multiple events, performances, or dates (a “tour” or “series”), each individual event date is treated as a separate service occasion under these Terms. Scope, access, power, and content obligations apply independently to each event date unless otherwise stated in the proposal.
4. Payment Terms
4.1 Standard Payment Schedule
Payment is structured as follows:
(a) A deposit of 50% of the total quoted amount is due upon signing the proposal or accepting the quote to secure the booking.
(b) The remaining 50% balance is due no later than seven (7) days prior to the Event date or service commencement date.
(c) Where a booking is made within fourteen (14) days of the Event date, 100% of the total quoted amount is payable immediately upon booking confirmation.
All services must be paid in full prior to the Event or service commencement unless otherwise agreed in writing by an authorised representative of Jum Media.
4.2 Payment Methods
Jum Media accepts payment by bank transfer (EFT), credit card, or cash. Surcharges may apply to credit card payments. All amounts are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be itemised on all invoices.
4.3 Late Payment
Where payment is not received by the due date, Jum Media reserves the right to: (a) suspend preparation work and withhold services until payment is received in full; (b) cancel the booking with forfeiture of the deposit; (c) attend the Event and require payment of the outstanding balance before commencing or continuing services; and/or (d) charge interest on the outstanding amount at the rate prescribed under the Uniform Civil Procedure Rules 2005 (NSW) as amended from time to time, calculated daily from the due date until the date of actual payment. Jum Media also reserves the right to recover all reasonable debt collection costs, legal fees, and expenses incurred in recovering any outstanding amount, on a fully indemnified basis.
4.4 Disputed Invoices
If the Client disputes any invoice, the Client must notify Jum Media in writing within seven (7) days of the invoice date, specifying the precise grounds for the dispute. Failure to notify within this period constitutes the Client’s acceptance of the invoice in full. Payment of any undisputed portion of an invoice remains due on the original payment date regardless of any dispute.
4.5 Variation Invoices
Any Variations to scope — including additional equipment, additional crew, additional bump-in days, standby time, content preparation, or any other out-of-scope services — will be invoiced separately. Variation invoices are due within fourteen (14) days of issue unless otherwise agreed in writing.
4.6 Third-Party Costs
Third-party costs confirmed at the time of booking — including travel, accommodation, freight, permits, and external equipment hire — remain payable by the Client regardless of cancellation or scope reduction, once those costs have been committed by Jum Media on the Client’s behalf.
4.7 Credit Arrangement Termination
Jum Media reserves the right to terminate any agreed credit arrangement or deferred payment schedule immediately and without notice in the event of a payment default, making the full outstanding balance immediately due and payable.
5. Cancellation and Postponement
5.1 Cancellation by the Client
All cancellations must be submitted in writing to info@jummedia.com.au. Verbal cancellations are not accepted. The following cancellation fees apply as a percentage of the total quoted fee (exclusive of GST):
- 30 or more days before the Event date: 25% of the total fee (deposit forfeited).
- 14 to 29 days before the Event date: 50% of the total fee.
- 7 to 13 days before the Event date: 75% of the total fee.
- 0 to 6 days before the Event date, or on the day: 100% of the total fee, plus all confirmed third-party costs already incurred by Jum Media.
5.2 Third-Party Cost Recovery
In addition to the applicable cancellation percentage, the Client must reimburse Jum Media for any third-party costs already committed at the time of cancellation, including but not limited to subhire bookings, travel, accommodation, freight, permit fees, and catering commitments.
5.3 Postponements and Date Changes
Postponements are subject to Jum Media’s availability. Third-party costs already committed at the time of the postponement request remain payable by the Client. A rebooking and administration fee may apply. If a mutually agreed alternative date cannot be confirmed within 90 days of the original Event date, the booking will be treated as a cancellation and the applicable cancellation fees will apply.
5.4 Cancellation by Jum Media
If Jum Media must cancel for reasons within its control and not related to force majeure (Clause 23), Jum Media will offer a reasonable alternative date or refund service fees paid, less any third-party costs already incurred. This is the Client’s sole remedy in such circumstances.
5.5 Cancellation for Client Breach
Jum Media may cancel a booking without liability where: (a) the Client fails to make payment by the due date; (b) the event site is found unsafe or unsuitable upon arrival; (c) the Event poses a genuine risk to personnel, equipment, or the public; or (d) the Client breaches any material term of this Agreement. In these circumstances, no refund is payable and all applicable cancellation fees apply.
6. Scope of Services and Variations
6.1 Agreed Scope
The agreed scope of services is as stated in the signed proposal. Anything outside this scope is a Variation. Jum Media is not obligated to deliver services outside the agreed scope without a written Variation.
6.2 Variation Process
Where time permits, Variations will be confirmed by a written variation notice or updated quote from Jum Media prior to delivery.
Jum Media frequently delivers Variations on-site during Events — including additional crew time, equipment changes, extended display, audio adjustments, or other modifications — in order to accommodate a successful show, often without an opportunity to issue a formal quote. In these circumstances, the Client’s acceptance of the additional services delivered, or the Client’s continued use of services, constitutes acceptance of the Variation and its associated charges at Jum Media’s standard rates.
Jum Media will confirm all on-site Variations in writing within two (2) business days of the Event. Charges for on-site Variations will be invoiced in accordance with Clause 4.5. The Client’s failure to raise a written objection within seven (7) days of receiving written confirmation of an on-site Variation constitutes unconditional acceptance of that Variation and all associated charges.
6.3 Client-Directed Changes
Where the Client requests changes to equipment, screen configuration, content layout, camera coverage, streaming setup, audio, or any other technical element after the proposal is signed, Jum Media will endeavour to accommodate where operationally feasible. Additional costs arising from such changes will be charged at Jum Media’s standard rates.
6.4 Cumulative Variations on Multi-Event Bookings
On multi-event or tour bookings, Variations accumulate across the full series. Jum Media reserves the right to invoice for all accumulated Variations at the conclusion of the series, or at any point during the series where the cumulative value warrants an interim invoice. Failure by the Client to raise a written objection to any individual Variation at the time it occurs shall be taken as acceptance of that Variation and its associated charges.
6.5 Scope Reduction
Where the Client reduces agreed scope after the proposal is signed, cancellation fees under Clause 5 apply to the removed elements.
6.6 Materials and Methods
Where specific materials, equipment models, or methods are not specified in the proposal, Jum Media may use any materials or methods that meet or exceed the technical requirements of the project.
7. Site Access and Venue Requirements
7.1 Client Access Obligations
The Client must ensure safe, unobstructed access to the venue for Jum Media crew and equipment at the agreed Bump-In time, including clear vehicle access, adequate turning space for tow vehicles and trailers, clear loading zones, and sufficient time to complete setup before the Event commences.
7.2 Site Information
The Client must notify Jum Media in writing of any venue induction requirements, height restrictions, weight limits, security requirements, permit conditions, noise curfews, or other site constraints that may affect Bump-In, setup, operation, or Bump-Out no later than fourteen (14) days prior to the Event date.
Where site information is not provided within this period and Jum Media incurs additional costs, delays, or is unable to complete setup as planned as a result, standby charges under Clause 8 and any associated additional costs are chargeable to the Client. Jum Media is not liable for any impact on service delivery arising from site constraints not disclosed within the required notification period.
7.3 Ground and Surface Conditions
The Client must provide a level, load-bearing surface suitable for all Jum Media equipment. Where ground conditions are found to be unsafe or unsuitable, Jum Media may modify the setup, relocate equipment, or delay commencement. Jum Media will not position equipment on any surface it deems unsafe, and no refund applies where this determination is made in good faith.
7.4 Exclusion Zones
The Client must maintain clear, unobstructed exclusion zones around all Jum Media equipment for the full duration of Bump-In, show, and Bump-Out. This includes appropriate crowd control barriers, security personnel, and — where applicable — livestock control. Jum Media is not liable for any injury, damage, or equipment loss arising from public, attendee, or livestock access to equipment zones.
7.5 Equipment Placement
Final placement, orientation, and positioning of all Jum Media equipment is at the sole discretion of the Jum Media Operator, based on safety, sightlines, and technical performance. The Operator’s decision on positioning is final.
7.6 No Unauthorised Movement
Jum Media equipment — including screen trailers, control racks, cables, and audio equipment — must not be moved, repositioned, towed, raised, lowered, rotated, or adjusted by any person other than Jum Media’s Operator. Any unauthorised movement is at the Client’s risk and may give rise to liability for resulting damage.
8. Waiting Time, Delays and Standby Charges
8.1 Standard Event Window
The standard Event Window — including Bump-In, show or display period, and Bump-Out — is as described in the proposal. Time outside this window that is caused by or within the control of the Client is chargeable in accordance with this Clause.
8.2 Site Access Delays
Where Jum Media crew arrive at the agreed time but cannot commence work due to site access not being available — including locked gates, incomplete venue setup, induction delays, security hold-ups, or any other reason within the Client’s control — a standby charge applies from the agreed Bump-In time.
Standby charges are calculated at AU$150 per crew member per hour (ex GST), billed in 30-minute increments per crew member, from the moment the crew is ready to commence to the moment work can begin.
8.3 Event Overrun
Where the Event runs beyond the agreed show end time for any reason within the Client’s control — including extended performances, late starts, or schedule changes — overtime charges apply at AU$150 per crew member per hour (ex GST), billed in 30-minute increments per crew member.
8.4 Delayed Bump-Out Access
Where Jum Media crew cannot commence pack-down at the agreed Bump-Out time because the venue is not cleared, access is restricted, or for any other reason within the Client’s control, standby charges apply at AU$150 per crew member per hour (ex GST), billed in 30-minute increments per crew member, from the agreed Bump-Out time until pack-down can commence.
8.5 Late Approvals and Venue Hold-Ups
Where Jum Media crew are on-site and unable to continue or complete work due to the Client’s failure to provide approvals, decisions, content, power, or venue clearances in a timely manner, standby charges apply at AU$150 per crew member per hour (ex GST), billed in 30-minute increments per crew member, from the point at which work was interrupted.
8.6 Accumulated Delays on Multi-Event Bookings
On multi-event or tour bookings, all standby and waiting time charges accumulate across all event dates. Jum Media may invoice these charges on a per-event basis or as a consolidated invoice at the conclusion of the series.
8.7 Documentation and Waiver
Jum Media will document delays using on-site records, photos, operator notes, or timestamped communications. The Client will be notified of any chargeable delay as soon as reasonably practicable after the relevant event date.
Jum Media reserves the right to elect, at its sole discretion, to waive standby or overtime charges for any individual event date. Such a waiver applies only to the specific event date in respect of which it is made and does not constitute a waiver of Jum Media’s right to apply charges for any other event date within the same series or for any future event.
9. Content Delivery by the Client
9.1 Timely Delivery Obligation
The Client is responsible for supplying all digital content to be displayed on Jum Media screens — including sponsor logos, graphics, videos, live feed credentials, scoreboard data, and run-of-show schedules — no later than forty-eight (48) hours prior to the agreed Bump-In time, unless a different deadline is specified in the proposal.
9.2 Content Format Requirements
Jum Media will provide content format specifications upon booking confirmation. Content supplied in non-compliant formats will require conversion at AU$150 per hour (ex GST). Jum Media is not liable for display quality issues arising from content that does not meet the stated technical specifications.
9.3 Charges for Late Content
Where content is delivered after the agreed deadline, Jum Media may charge a content preparation fee at AU$150 per hour (ex GST). Where content is delivered on the day of the Event, this fee is charged at the standby rate from the agreed show start time until content is ready to display, in addition to any other applicable charges.
9.4 On-Day Content Changes
Requests to change, replace, or add content on the day of the Event will be accommodated where operationally feasible. A minimum 30-minute preparation charge at AU$150 per hour (ex GST) applies per on-day content change request. Jum Media does not guarantee that on-day changes can be accommodated in all circumstances.
9.5 Content Warranties
The Client warrants that all content supplied is owned by the Client or properly licensed, and that its display will not infringe any third-party intellectual property rights, advertising standards, or applicable laws. The Client indemnifies Jum Media against all claims, costs, and losses arising from content supplied or directed by the Client.
9.6 Right to Refuse Content
Jum Media reserves the right to refuse to display any content that is offensive, defamatory, unlawful, discriminatory, or in breach of applicable law or third-party rights, without prior notice and without liability to the Client.
10. Equipment Faults and Remediation
10.1 Client Notification
The Client must notify the Jum Media Operator immediately upon becoming aware of any fault, damage, or safety concern relating to Jum Media equipment at the event venue.
10.2 No Client Interference
The Client must not, and must not permit any other person to, attempt to repair, adjust, modify, tamper with, or operate any Jum Media equipment. All faults are to be assessed and managed solely by the Jum Media Operator. Any unauthorised interference will be treated as damage caused by the Client.
10.3 Jum Media Right of Access
Jum Media reserves the right to access the event venue at any time during the Hire Period to inspect, repair, or replace equipment, and the Client authorises Jum Media and its staff to enter the venue for this purpose.
10.4 Latent Equipment Faults
Where a fault in Jum Media equipment arises from a defect not discoverable by reasonable pre-event inspection or testing — including electronic component failure, LED module failure, or mechanical failure — Jum Media will make all reasonable efforts to repair or replace the affected component as quickly as possible during the Event.
Where Jum Media repairs the fault and the equipment is restored to operational status during the Event, no reduction in hire fees applies. The Client acknowledges that brief operational interruptions caused by equipment faults that are remedied on-site do not constitute a material failure to deliver the agreed services and do not give rise to any right of set-off, reduction, or withholding.
Where Jum Media is unable to restore equipment to operational status and the Event cannot continue in substantially the agreed format, Jum Media may, at its sole discretion, offer a partial fee reduction proportionate to the period of confirmed non-operation. This is the Client’s sole and exclusive remedy for equipment failure under this Agreement.
10.5 No Withholding of Payment
The Client may not withhold, reduce, or defer payment of any invoice on account of an equipment fault unless Jum Media has agreed in writing to a specific fee reduction. Disputes about equipment performance must be raised in writing within seven (7) days of the Event date and resolved in accordance with Clause 24 (Dispute Resolution).
10.6 Third-Party and Environmental Faults
Jum Media is not liable for equipment faults or performance impacts caused by: (a) power supply issues at the venue; (b) physical interference, vandalism, or damage by third parties, attendees, or livestock; (c) adverse weather conditions; or (d) any other event beyond Jum Media’s reasonable control.
11. Power and Technical Infrastructure
11.1 Client Power Obligation
The Client is responsible for ensuring suitable, stable, and compliant power is available at the venue for all equipment listed in the proposal. Specific power requirements are detailed in the applicable Service Addendum and must be confirmed available prior to Bump-In.
11.2 Power Failures and Surges
Delays or equipment damage arising from insufficient, unstable, non-compliant, or incorrectly supplied power — including brownouts, surges, incorrect outlet types, or tripped circuits — are the Client’s responsibility. Repair or replacement costs are chargeable to the Client. Standby charges under Clause 8 apply where power unavailability prevents Jum Media crew from working.
11.3 Generator Supply
Where generator supply is required and not available at the venue, Jum Media can arrange generator hire where quoted. Fuel and top-ups during the Event are included where stated in the proposal or chargeable additionally.
11.4 Additional Infrastructure
Standard cabling as stated in the proposal is included. Additional cable runs, cable covers, cable trays, protection ramps, gensets, or other infrastructure beyond those stated will be charged separately.
12. Additional Bump-In Days and Extended Hire
12.1 Default Bump-In and Bump-Out Assumption
Unless otherwise explicitly stated in the proposal, all Events are assumed to operate on a same-day basis — meaning Bump-In, show operation, and Bump-Out all occur within a single calendar day. Where the Client or venue requires Bump-In or Bump-Out on a day other than the Event day, this constitutes an additional day and will be charged accordingly.
12.2 Agreed Bump-In Schedule
The Bump-In start time and expected duration are as stated in the proposal. The agreed Bump-In time represents the earliest time Jum Media crew can reasonably commence setup. Where a venue requires Jum Media to attend on an additional day to complete setup, additional charges apply.
12.3 Additional Bump-In Days
Where the Client, venue, or site conditions require Jum Media to attend for additional setup days beyond those stated in the proposal, an additional day rate applies. This includes all associated crew costs, travel, accommodation, and equipment holding costs.
12.4 Extended Hire Periods
Where equipment must remain on-site for additional days or nights beyond the agreed Hire Period, an extended hire charge applies per additional day or part thereof. Extended hire periods also attract additional Operator costs, accommodation, and security obligations.
12.5 Tour Booking Accumulation
On multi-event or tour bookings, additional Bump-In days and extended hire periods accumulate across all event dates and will be invoiced in accordance with Clause 6.4.
13. Weather and Operating Conditions
13.1 Outdoor-Rated Equipment
Jum Media equipment is rated for outdoor use under normal operating conditions, including exposure to dust, heat, and moderate wind. Equipment is not rated for operation in all weather conditions without limitation.
13.2 Safety Shutdowns
Where the Jum Media Operator determines that weather or environmental conditions present a safety risk to personnel, the public, or equipment — including high winds, lightning, flooding, or extreme heat — the Operator may suspend, lower, rotate, power down, or otherwise modify equipment operation without notice. This is a safety decision, not a service failure. No refund or fee reduction applies where the Event otherwise proceeds or where suspension is temporary.
13.3 No Liability for Weather
Jum Media is not liable for any loss, damage, delay, or cancellation arising from weather conditions or adverse environmental factors beyond Jum Media’s control. Cancellations arising from weather follow Clause 5.
13.4 Client Responsibility
The Client is responsible for monitoring weather forecasts relevant to the Event and communicating any concerns to Jum Media in advance. Jum Media recommends that clients hold appropriate event cancellation insurance for large outdoor events.
14. Risk, Security, Damage and Loss
14.1 Risk Transfer
Risk in all Jum Media equipment passes to the Client upon delivery, installation, or commencement of setup at the event venue. Risk remains with the Client until Jum Media’s Operator completes pack-down and removes equipment from the venue.
14.2 Client Security Obligation
From Bump-In to Bump-Out, the Client is solely responsible for the safety and security of all Jum Media equipment on-site, including appropriate crowd control, exclusion zones, security personnel, and — at rodeos and agricultural shows — livestock control.
14.3 Damage and Loss
The Client is liable for any damage, loss, theft, vandalism, vehicle strike, water ingress due to Client misuse, power surge damage, animal damage, or any other cause of damage or loss to Jum Media equipment occurring during the Hire Period, howsoever caused. Damage will be assessed and invoiced at replacement or full repair cost.
14.4 Condition Checks
Jum Media may conduct pre-event and post-event condition checks of equipment. Any damage identified post-event that was not present pre-event will be deemed to have occurred during the Client’s custody and charged accordingly.
15. Liability Limitation
15.1 Cap on Liability
To the fullest extent permitted by law, Jum Media’s total liability to the Client for any claim arising out of or in connection with this Agreement shall not exceed the total fees paid by the Client to Jum Media for the specific booking to which the claim relates.
15.2 Exclusion of Consequential Loss
Jum Media is not liable for any indirect, special, incidental, or consequential loss — including lost revenue, lost ticket sales, lost sponsorship value, lost advertising income, business interruption, reputational damage, or any economic loss arising from Event cancellation, delay, or equipment failure.
15.3 Australian Consumer Law
Nothing in these Terms limits any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)). Where Jum Media’s liability cannot be excluded, it is limited to the extent permitted, including by supplying the services again or paying the cost of having the services supplied again.
15.4 Client Indemnity
The Client agrees to indemnify, defend, and hold harmless Jum Media and its directors, employees, Operators, and Subcontractors from and against all claims, losses, damages, costs, and expenses (including legal fees on a solicitor-client basis) arising from: (a) the Client’s failure to comply with these Terms; (b) unlicensed content displayed or broadcast at the Event; (c) the Client’s failure to obtain required permits or licences; (d) any act, omission, or negligence of the Client, its staff, agents, or attendees; or (e) any claim by a third party arising out of the Client’s Event.
16. Insurance and Indemnity
16.1 Client Insurance Obligation
The Client must hold, at its own cost, comprehensive public liability insurance for the Event with a minimum indemnity of AU$20 million per occurrence. Jum Media may request evidence of current cover prior to the Event and may refuse to attend or commence services until satisfactory evidence is provided.
16.2 Scope of Cover
The Client’s public liability insurance must cover all claims arising from the Event, including those involving Jum Media’s equipment and personnel on-site.
16.3 Jum Media’s Insurance
Jum Media holds its own public liability insurance in amounts appropriate for its operations. Details are available on request.
17. Permits and Regulatory Compliance
17.1 Client Permit Obligations
The Client is solely responsible for obtaining and maintaining all permits, licences, approvals, and authorisations required for the Event, including council event approvals, temporary structure permits, road occupancy permits, traffic management plans, noise permits, and any permits required for the placement or operation of a large LED screen at the event venue.
17.2 Regulatory Compliance
The Client must ensure that the Event and all activities at the venue comply with all applicable laws, regulations, standards, and codes — including work health and safety laws, noise regulations, local government requirements, and any venue-specific rules.
17.3 Jum Media Not Liable for Client Compliance
Jum Media is not liable for any fines, penalties, delays, or costs arising from the Client’s failure to obtain required permits or comply with applicable laws. The Client indemnifies Jum Media against all claims arising from such failures.
18. Marketing and Promotional Rights
18.1 Default Consent
Unless the Client provides written notice to Jum Media prior to signing the proposal, the Client grants Jum Media a non-exclusive, perpetual, royalty-free licence to photograph and film at the Event and to use such footage and imagery for Jum Media’s own marketing, portfolio, website, social media, and paid advertising purposes.
18.2 Restrictions
If the Client requires any restrictions — including no crowd shots, no sponsor logo capture, or embargo periods — these must be specified in writing before the proposal is signed. Restrictions requested after signing may incur additional editing and administration costs.
18.3 Minors
Jum Media will not publish imagery of identifiable minors without appropriate consent from a parent or guardian. See also Clause 21.
18.4 Client Credit
The Client agrees to credit or tag Jum Media (where commercially reasonable) in any social media posts featuring Jum Media equipment or production outputs.
19. Intellectual Property and Confidentiality
19.1 Jum Media IP
All intellectual property in materials created by Jum Media — including proposals, quotes, graphics, video productions, editing assets, show files, and content templates — remains the property of Jum Media unless expressly assigned in writing. Licences granted to clients are non-exclusive, non-transferable, and conditional on full payment.
19.2 Client-Supplied Materials
The Client warrants that any materials supplied to Jum Media are owned by the Client or properly licensed for the intended use, and that Jum Media’s use of those materials will not infringe any third-party rights. The Client indemnifies Jum Media against any claim arising from supplied materials.
19.3 Proposal Confidentiality
Jum Media’s proposals, quotes, pricing, and technical specifications are commercially sensitive and confidential. The Client must not share, disclose, reproduce, or use Jum Media’s proposal content for benchmarking, tender comparison, or any purpose other than evaluating the specific engagement, without Jum Media’s prior written consent.
19.4 General Confidentiality
Both parties agree to keep confidential any commercially sensitive information shared in connection with this Agreement and not to disclose it to third parties without prior written consent.
19.5 Adverse Use
The Client must not use any Jum Media footage, imagery, or content in any manner that misrepresents Jum Media’s work, brings Jum Media into disrepute, or constitutes defamation.
20. Non-Solicitation
20.1 Non-Solicitation of Subcontractors
The Client must not, directly or indirectly, solicit, engage, contract, or otherwise employ any Subcontractor, crew member, operator, or staff member introduced to the Client by Jum Media — whether as an employee, contractor, or otherwise — for a period of twelve (12) months following the conclusion of the relevant Event or service engagement, without Jum Media’s prior written consent.
20.2 Remedy for Breach
Where the Client breaches Clause 20.1, the Client agrees to pay Jum Media, as a genuine pre-estimate of loss, a fee equivalent to three (3) months of the relevant Subcontractor’s typical daily rate as engaged by Jum Media, or AU$5,000 — whichever is the greater.
21. Minors
21.1 Client Consent Obligation
Where the Event involves filming, live streaming, or display of images that may include identifiable minors (persons under 18 years of age), the Client is responsible for ensuring that appropriate parental or guardian consent has been obtained for all such minors prior to the Event.
21.2 Jum Media’s Position
Jum Media will take reasonable steps to avoid capturing or publishing identifiable images of minors without consent. However, where filming or streaming is conducted in a public or semi-public event environment, Jum Media cannot guarantee that minors will not appear incidentally in footage. The Client accepts responsibility for consent management at Events involving minors.
21.3 Indemnity
The Client indemnifies Jum Media against all claims arising from any alleged failure to obtain appropriate consent in relation to minors at the Client’s Event.
22. Travel, Accommodation and Crew Welfare
22.1 Travel and Accommodation
Travel and accommodation costs are generally included within the quoted price and are not separately itemised unless specifically stated in the proposal. Where travel is included in the quoted price, it covers crew travel from Jum Media’s warehouse in Albion Park Rail NSW to the Event venue and return, based on the event location known at the time of quoting.
For Events requiring crew accommodation, overnight stays, or travel beyond approximately two (2) hours from Albion Park Rail NSW, accommodation and extended travel costs may be itemised separately or included in the quoted price as stated in the proposal.
Where Client-directed scope changes, access delays, additional Bump-In days, or other Client-caused changes result in travel or accommodation costs beyond those included in the quoted price, such additional costs are chargeable to the Client at cost plus a fifteen percent (15%) administration margin.
22.2 Crew Welfare
For Events involving extended shifts, the Client must provide Jum Media crew with reasonable access to meal breaks, bathroom facilities, and — where applicable — shelter or shade. Where such provisions are not available, a crew welfare allowance will apply as stated in the proposal or charged at cost.
23. Force Majeure
23.1 Definition
Neither party is liable for any delay or failure to perform its obligations where such failure is directly caused by circumstances beyond that party’s reasonable control, including but not limited to: acts of God, earthquake, fire, flood, severe weather, natural disaster, pandemic, epidemic, government-imposed restrictions, power grid failure, civil unrest, acts of war, industrial action, or critical road closures.
23.2 Notice
The party affected by a force majeure event must notify the other party in writing as soon as reasonably practicable and must take all reasonable steps to mitigate its impact.
23.3 Safety Shutdowns Not Force Majeure
Where the Jum Media Operator suspends or modifies operation due to weather or site safety concerns under Clause 13, this is a safety decision made in good faith and does not constitute a force majeure event or a service failure.
23.4 Remediation
In genuine force majeure circumstances, Jum Media will offer a reasonable alternative date where possible, or refund service fees paid less any third-party costs already incurred. This is the Client’s sole remedy in force majeure circumstances.
24. Dispute Resolution
24.1 Written Notice Required
Any dispute arising from these Terms or any booking must be raised in writing within fourteen (14) days of the Event date to which it relates. Disputes notified after this period will not be considered and any claims associated with them are waived.
24.2 Good Faith Negotiation
The parties agree to attempt to resolve all disputes through good faith negotiation within fourteen (14) days of the written notice being received.
24.3 Mediation
If the dispute remains unresolved after the negotiation period, either party may refer the matter to mediation through a mutually agreed mediator, or if no agreement is reached on a mediator, through the Australian Disputes Centre. Costs of mediation are shared equally unless otherwise ordered.
24.4 Legal Proceedings
Nothing in this Clause prevents either party from seeking urgent injunctive or other interim relief from a court where necessary to protect their rights.
24.5 Governing Law and Jurisdiction
This Agreement is governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
25. Privacy
25.1 Privacy Act Compliance
Jum Media collects and handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and Jum Media’s Privacy Policy available at www.jummedia.com.au/privacy-policy.
25.2 Client Data
Personal information provided by the Client in connection with a booking will be used by Jum Media to deliver services, issue invoices, communicate about bookings, and (unless opted out) for marketing communications. Jum Media will not sell or share personal information with third parties except as required to deliver services or as required by law.
26. General Provisions
26.1 Entire Agreement
These Terms, together with any applicable Service Addendum and the signed proposal or booking confirmation, constitute the entire agreement between Jum Media and the Client and supersede all prior representations, negotiations, discussions, and understandings.
26.2 Variation of Terms
Any variation to these Terms must be agreed in writing and signed by an authorised representative of both parties.
26.3 Waiver
A failure or delay by Jum Media to enforce any provision of these Terms does not constitute a waiver of that provision or of any right to enforce it in the future.
26.4 Severability
If any provision of these Terms is found to be invalid, unenforceable, or illegal under applicable law, that provision will be severed and the remaining provisions continue in full force and effect.
26.5 Assignment
The Client may not assign, transfer, or novate its rights or obligations under this Agreement without the prior written consent of Jum Media. Jum Media may assign its rights or obligations to a related entity at any time without the Client’s consent.
26.6 Notices
Notices under these Terms may be sent by email to the parties’ last known email addresses. Notice is deemed received at the time of sending, provided no delivery failure notification is received within 24 hours.
26.7 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties. Jum Media is an independent contractor.
ADDENDUM A — LED Big Screen Hire
Events · Rodeos · Live Sites · Brand Activations · Outdoor Cinema Hire
This Addendum applies in addition to the Master Terms for all LED big screen hire engagements. Where any conflict exists between this Addendum and the Master Terms, this Addendum prevails.
A1. Power Requirements
A1.1 Minimum Power by Screen Size
The following minimum power requirements apply. The Client must ensure compliant power is available at the agreed location prior to Bump-In:
- 4sqm screen (P2.5): Single 240V / 10A dedicated circuit (clean and dedicated).
- 6sqm screen (P4): Single 240V / 10A dedicated circuit (clean and dedicated).
- 26sqm screen (P4): 415V 5-pin 3-phase (32A). Control unit and audio (where included) require a separate 415V 5-pin 3-phase (32A) circuit.
A1.2 Standard Cabling
Jum Media provides up to 30 metres of mains cabling as standard. Additional cable runs, extensions, or cable protection for public areas may be charged separately.
A2. Screen Operation and Trailer Policy
A2.1 Operator-Only Operation
All screens are supplied and operated exclusively by Jum Media. No person other than Jum Media’s Operator may operate the screen control system, tow, reposition, raise, lower, rotate, or adjust screen trailers or associated equipment.
A2.2 Road Movement
Operation of screens while towing or on public roads requires Jum Media’s Operator and must comply with all applicable road rules, vehicle standards, and event approvals. The Client must not direct any road movement of trailers.
A2.3 Dual-Sided Display
Where dual-sided display is available and selected, this requires Jum Media’s Operator and must comply with all relevant site approvals.
A3. Audio (Where Included)
A3.1 Scope
Where audio is included in the proposal, Jum Media provides a speaker system as quoted, together with one (1) handheld microphones and input integration as agreed. A DJ, MC, or music operator is not included unless explicitly stated.
A3.2 Coverage
Audio coverage depends on site layout, power availability, and safe placement locations. Where speaker placement is restricted by venue or site conditions, coverage may be impacted. No refund or reduction applies in such circumstances.
A4. Recordings and Deliverables
A4.1 Recordings Not Included as Standard
Jum Media does not provide recordings, video files, or replays as part of an LED screen hire engagement unless a recording deliverable is explicitly stated in the proposal. The presence of cameras, instant replay systems, or live switching equipment at an Event does not imply that a recording will be provided to the Client.
Where a recording is requested and not included in the original proposal, it will be quoted as a Variation under Clause 6 of the Master Terms.
A5. Rodeo and Agricultural Show Specific
A5.1 Livestock Control
At rodeos, agricultural shows, and any Event involving livestock, the Client must ensure effective livestock control barriers and appropriate personnel are in place around all Jum Media equipment at all times. Jum Media is not liable for damage caused by livestock, and the Client is liable for all associated repair or replacement costs.
A5.2 Arena Conditions
The Client must ensure the arena surface and surrounds where Jum Media equipment is positioned are free of hazards, including water, mud, animal waste, and loose materials, prior to Bump-In and for the duration of the Event.
A6. Brand Activation Specific
A6.1 Advertising Standards
For brand activation bookings, the Client warrants that all content displayed complies with the AANA Code of Ethics and all applicable advertising standards. The Client assumes full liability for any claims arising from content displayed.
A6.2 Permits
The Client is responsible for obtaining any permits required for outdoor advertising display, including local government or road authority approvals for screens positioned in or adjacent to public spaces.
A7. Live Site Specific
A7.1 Broadcast Rights
For big screen live sites displaying third-party sports broadcasts, the Client is solely responsible for obtaining all required broadcast sublicensing rights and venue approvals. Jum Media provides the screen and technical operation only and bears no responsibility for broadcast rights compliance.
A7.2 Third-Party Feeds
Where live feeds are integrated, performance depends on third-party systems and connectivity. Jum Media will use best efforts but cannot guarantee continuity or accuracy of external feeds.
ADDENDUM B — Outdoor Cinema and Movie Night Events
Council movie nights · P&C events · Community screenings · Corporate outdoor cinema
This Addendum applies in addition to the Master Terms for all outdoor cinema and movie night engagements.
B1. Film Screening Licences
B1.1 Client Responsibility
The Client is solely responsible for obtaining a valid public performance licence for any film screened at the Event. This includes any licence required under the Copyright Act 1968 (Cth) or from any relevant licensing body, including Screenrights, APRA AMCOS, film distributors, or other rights holders. Jum Media does not hold or obtain film screening licences on behalf of clients.
B1.2 Music Licensing
The Client is responsible for obtaining all required music performance and synchronisation licences for any music played at the Event, including background music, film soundtracks, and any live or recorded performance.
B1.3 Jum Media Not Liable
Jum Media is not liable for any fines, claims, or legal action arising from the Client’s failure to hold required screening or music licences.
B2. Event Logistics
B2.1 Noise and Council Compliance
The Client must ensure the Event complies with all applicable noise regulations and local council requirements for outdoor events. Jum Media is not liable for any fines, penalties, or costs arising from non-compliance.
B2.2 Audience Area
The Client is responsible for managing all audience seating, viewing areas, and crowd flow. Clear sightlines from the agreed viewing area to the screen must be maintained for the duration of the screening.
B2.3 Scope of Jum Media Services
Jum Media’s scope for outdoor cinema events is limited to the supply, setup, operation, and pack-down of the LED screen and associated audio visual equipment as stated in the proposal. All other Event logistics are the Client’s responsibility.
ADDENDUM C — Live Streaming Services
All live streaming, PPV, and online broadcast engagements
This Addendum applies in addition to the Master Terms for all live streaming engagements, whether standalone or delivered as part of a broader production.
C1. Internet Connectivity
C1.1 Venue Connectivity
The quality and continuity of any live stream is dependent on the internet connectivity available at the event venue. Jum Media will use all reasonable skill to deliver a reliable stream, but is not liable for degradation in stream quality, interruption, or failure caused by insufficient, unstable, or unavailable internet connectivity at the venue.
C1.2 Client Obligation
The Client is responsible for ensuring adequate, stable internet connectivity is available at the venue. Where connectivity is insufficient, Jum Media may arrange mobile data backup solutions where quoted.
C2. Third-Party Platforms
C2.1 Platform Terms Apply
Live streams are distributed via third-party platforms including YouTube, Facebook, Vimeo, and pay-per-view platforms. Jum Media has no control over these platforms and is not liable for any outages, restrictions, content flags, copyright takedowns, or interruptions caused by third-party platform action or failure.
C2.2 Client Platform Obligations
The Client is responsible for all platform account setup, permissions, access credentials, broadcast rights, and third-party artist or talent approvals. Jum Media is not liable for platform-imposed restrictions, demonetisation, or takedowns arising from the Client’s content or rights position.
C3. Content, Licensing and Recordings
C3.1 Broadcast Licensing
The Client is responsible for ensuring all content broadcast during a live stream — including music, performances, logos, athlete footage, and third-party material — is appropriately licensed for live broadcast and online distribution. Any claims, fines, or takedowns resulting from unlicensed content are the sole responsibility of the Client.
C3.2 Recordings Not Included as Standard
Jum Media does not provide recordings of live streams to the Client as a standard deliverable unless a recording is explicitly stated in the proposal. The capture and retention of a stream recording for internal purposes does not create an obligation to provide that recording to the Client.
Where a recording is requested and not included in the original proposal, it will be quoted as a Variation under Clause 6 of the Master Terms.
C3.3 Recording Retention
Where a live stream recording is stated in the proposal as a deliverable, Jum Media will retain a copy for a period of thirty (30) days from the Event date. After this period, Jum Media is not obligated to retain or reproduce the recording.
C4. Pay-Per-View
C4.1 PPV Arrangements
Pay-per-view arrangements, subscriber access, and live stream monetisation setups will be outlined in the signed proposal. The Client is responsible for all end-user communications, refund obligations, and platform compliance. Revenue split arrangements apply after recovery of Jum Media’s hard costs and platform fees as stated in the proposal.
ADDENDUM D — Video Production Services
Event filming · Corporate video · Promotional production · Post-production
This Addendum applies in addition to the Master Terms for all video production engagements.
D1. Filming and Production
D1.1 Camera Placement
Camera positions, angles, and crew placement are determined by Jum Media based on venue layout, sightlines, safety, and operational requirements. The Client may request preferred positions, but final decisions rest with the Jum Media Operator.
D1.2 Coverage Limitations
Jum Media will take all reasonable steps to capture the agreed footage. Where specific shots depend on weather, venue restrictions, third-party cooperation, or Event logistics outside Jum Media’s control, Jum Media cannot guarantee capture of those specific shots. No refund applies for missed shots caused by factors outside Jum Media’s control.
D1.3 Crew Safety
Crew safety is paramount. Jum Media reserves the right to cease filming if conditions pose a risk to crew or equipment, without reduction of fees.
D1.4 Client Non-Interference
The Client must not direct, instruct, or interfere with Jum Media’s crew during filming without first consulting the lead Operator. Doing so may compromise the quality of Deliverables.
D2. Recordings, Editing and Delivery
D2.1 Recordings and Deliverables Only Where Stated
Jum Media does not provide recordings, edited files, or video deliverables from any Event unless a specific deliverable is explicitly stated in the proposal. Attendance at an Event to operate cameras or switching equipment does not create an obligation to provide footage or a finished production to the Client. All deliverables must be agreed in the signed proposal prior to the Event.
D2.2 Initial Draft
Following filming, Jum Media will produce an initial draft edit in accordance with the agreed brief and the number of revision rounds stated in the proposal.
D2.3 Revisions
Revisions included in the proposal are defined as reasonable adjustments to pacing, music, sequencing, or colour grading. Structural re-edits or significant rework beyond the included scope may incur additional charges at AU$150 per hour (ex GST), quoted prior to commencement.
D2.4 Delivery Timeline
Delivery timelines will be outlined in the proposal and are estimates. Timelines may be extended by the Client’s failure to provide timely feedback, approvals, or materials. No penalty applies to Jum Media for delays caused by the Client.
D2.5 File Delivery and Retention
Final files will be delivered via a secure online link. The Client is responsible for downloading and retaining files within thirty (30) days of delivery. Jum Media is not obligated to store delivered files indefinitely or to reproduce them after the 30-day window.
D3. Raw Footage
D3.1 Not Included as Standard
Raw, unedited footage is not included in standard Deliverables. Supply of raw footage may be arranged on request and will be quoted and charged separately.
D3.2 Conditions of Supply
Where raw footage is supplied, it is provided as-is without colour grading, audio correction, or editing. Raw footage may not be used in any manner that misrepresents Jum Media’s work or brings Jum Media into disrepute.
D4. Intellectual Property
D4.1 Licence on Full Payment
Upon receipt of full and final payment, the Client is granted a full, non-exclusive, perpetual licence to use the Deliverables for the purposes outlined in the proposal. Until full payment is received, all intellectual property rights in the Deliverables remain with Jum Media.
D4.2 Jum Media Retains Project Files
Jum Media retains ownership of all raw footage, project files, compositions, and editing assets created during production. These are not provided to the Client unless separately agreed and charged.
D5. Talent Releases and Third-Party Consents
D5.1 Client Responsibility
The Client is responsible for obtaining all necessary model releases, talent agreements, location permits, and consent forms from all individuals who appear in the video. For Events involving minors, appropriate parental or guardian consent must be in place prior to filming. See also Clause 21 of the Master Terms.
D5.2 Indemnity
Jum Media is not liable for any claim brought by a third party arising from the Client’s failure to obtain appropriate consents. The Client indemnifies Jum Media against all such claims.
ADDENDUM E — Permanent LED Screen Sales and Installation
All permanent LED screen supply, installation, and commissioning
This Addendum applies in addition to the Master Terms for all permanent LED screen sales and installation engagements.
E1. Order and Title
E1.1 Order Confirmation
An order is confirmed only on receipt of the signed proposal and required deposit. Screen specifications, dimensions, and configurations are as stated in the proposal. Any changes after confirmation may affect price and lead time.
E1.2 Title and Risk
Title and ownership of the screen does not pass to the Client until full payment has been received. Risk of loss or damage passes to the Client from the time of delivery to the installation site.
E2. Lead Times and Delivery
E2.1 Indicative Lead Times
Typical lead time from confirmed order (deposit received) to delivery is twelve (12) to sixteen (16) weeks depending on screen size and configuration. Lead times are indicative and may vary due to manufacturing schedules, international freight, or customs processing.
E2.2 Delivery
Delivery is to the installation address stated in the proposal. Adequate access, loading facilities, and site readiness must be confirmed by the Client prior to the scheduled delivery date.
E3. Installation
E3.1 Electrical Supply
The Client is responsible for engaging a licensed electrician to supply and connect all required dedicated power circuits to the screen location as specified in the proposal, prior to Jum Media’s installation visit.
E3.2 Structural Requirements
The Client must ensure the mounting wall or structure is suitable, load-bearing, and approved for the weight and fixing requirements of the screen. A structural engineering assessment may be required prior to installation.
E3.3 Site Access
The Client must ensure safe, unobstructed access to the installation site, including any required scaffolding, boom lift access, or building access permissions.
E3.4 Acceptance
Acceptance of the installation is deemed to occur upon sign-off by the Client or Client’s representative at the completion of installation, or within forty-eight (48) hours of installation completion if no sign-off is provided. Any defects must be notified in writing within this 48-hour window.
E4. Warranty
E4.1 Warranty Period
All screens carry a twelve (12) month warranty against defects in materials and workmanship under normal commercial operating conditions from the date of installation sign-off.
E4.2 Warranty Exclusions
The warranty does not cover damage caused by: misuse or operator error; physical impact; water ingress due to improper installation by others; power surge; tampering or unauthorised modification; vandalism; or use outside the stated operating specifications.
E4.3 Spare Parts
Spare parts are supplied with each screen (5 LED modules, 1 power supply, 1 receiving card) for basic field replacement. Further spare parts are available for purchase.
E4.4 Warranty Claims
Warranty claims must be lodged with Jum Media in writing. Jum Media will assess and respond within fourteen (14) business days of receipt.
E5. Permits and After-Sales Support
E5.1 Planning Approvals
The Client is solely responsible for obtaining all council, strata, body corporate, planning, development, and signage approvals required for the installation and ongoing operation of the screen.
E5.2 After-Sales Support
Basic operator training is included with all installations. Post-installation phone and email support is available during the warranty period. On-site call-out after the warranty period is available and will be quoted separately.
ADDENDUM F — Hybrid Event Production
Conferences · Gala dinners · Corporate events · Multi-stream productions
This Addendum applies in addition to the Master Terms for all hybrid event production engagements combining in-room and remote or online audience delivery.
F1. Scope of Hybrid Services
F1.1 Agreed Modules
Hybrid event production may include any combination of: live switching and vision mixing, LED screen display, live streaming to online platforms, remote presenter integration, audio production, lighting, and graphics or lower-thirds display. The specific modules included are as stated in the proposal.
F1.2 Modular Pricing
Where services are priced as selectable modules, the total fee reflects the modules confirmed in the signed proposal. Additions or substitutions after signing are Variations under Clause 6 of the Master Terms.
F2. Data Integration and Third-Party Feeds
F2.1 Third-Party Systems
Jum Media can receive and integrate live data feeds — including cameras, timing systems, scoring data, broadcast signals, and remote video calls — as specified in the proposal. Performance depends on the reliability of third-party systems and venue connectivity. Jum Media will use best efforts but cannot guarantee continuity or accuracy of third-party feeds.
F2.2 Remote Presenters
Where remote presenter integration is included, the quality of remote connections depends on the presenter’s own internet connection and device. Jum Media is not responsible for remote participant technical failures.
F3. Complex Productions
F3.1 Site Survey
For complex or multi-venue productions, Jum Media may conduct a site survey prior to the Event. Where a site survey is recommended and declined by the Client, Jum Media’s ability to guarantee delivery of specific technical outcomes is limited accordingly.
F3.2 Run of Show
The Client must provide a confirmed run-of-show document — including speaker order, AV requirements per segment, and timing — no later than five (5) Working Days prior to the Event. Late provision may impact Jum Media’s ability to prepare graphics, lower-thirds, and switching sequences and may attract content preparation charges under Clause 9 of the Master Terms.