Jum Media Privacy Policy

Last updated: 9 July 2026

Jum Media PTY LTD (ABN [your ABN — the only remaining field to fill]), referred to as “Jum Media”, “we”, “us” or “our”, provides live streaming, video production and audiovisual production services. We respect your privacy and are committed to handling your personal information openly and responsibly.

Jum Media is a small business. Although some small businesses are not directly bound by the Privacy Act 1988 (Cth), we have chosen to handle personal information in line with the Act and the Australian Privacy Principles (APPs) as a matter of good practice and respect for your privacy.

This policy explains what personal information we collect, why we collect it, how we hold and use it, who we share it with, and how you can access, correct or complain about the way we handle it.

1. The kinds of personal information we collect

Depending on how you deal with us, we may collect:

  • Contact and identity details, such as your name, business name, email address, phone number and postal or delivery address.
  • Enquiry and project details, such as the information you give us when you request a quote, make a booking, or brief us on an event or production.
  • Billing and payment information, such as invoicing details and records of payments. Card payments are processed by our payment provider, and we do not store full card numbers ourselves.
  • Records of our dealings with you, including correspondence, quotes, contracts and service history.
  • Audiovisual material captured during our work, such as photographs, video and audio recordings of events we film or stream, which may include images or voices of identifiable people.
  • Technical and website information, such as your IP address, browser type and pages visited, collected through cookies and analytics tools when you use our website.
  • Mobile number and SMS consent records, where you opt in to receive text messages from us.

We only collect personal information that is reasonably necessary for our business functions and activities. We do not generally collect sensitive information. Where we film or record events, any images or recordings of identifiable people are collected with the knowledge of the event organiser, and we handle that material as described in section 4.

2. How we collect personal information

We collect personal information in a number of ways, including:

  • Directly from you, when you contact us, request a quote, make a booking, sign a contract, or communicate with us by phone, email, our website forms or in person.
  • In the course of delivering a project, including footage and recordings captured at events.
  • Automatically, through cookies and analytics tools when you visit our website.
  • From third parties in limited cases, such as a client or event organiser who provides your details as part of a booking, or a supplier we work with. Where we collect your information from someone other than you, we take reasonable steps to make sure you are aware of this policy.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

  • Respond to your enquiries and prepare quotes.
  • Provide our live streaming, video production and audiovisual services.
  • Manage bookings, equipment hire, scheduling and delivery of projects.
  • Invoice you and process payments.
  • Communicate with you about your project, including updates, reminders and support.
  • Send you marketing and promotional messages where you have agreed to receive them (see sections 7 and 8).
  • Maintain our business records and manage our relationship with you.
  • Meet our legal, insurance and regulatory obligations.

We will only use or disclose your personal information for the purpose we collected it, for a related purpose you would reasonably expect, where you have consented, or where we are required or authorised by law.

4. Event footage, photographs and recordings

As an audiovisual production business, our work often involves filming, photographing or recording events, which may capture identifiable people. We handle this material to deliver the project you or the event organiser engaged us for.

With the agreement of the client or event organiser, we may also use selected footage or images in our portfolio, on our website, or in our marketing. If you appear in material we have captured and you would prefer we did not use it in this way, contact us using the details in section 12 and we will honour reasonable requests.

5. How we hold and protect your information

We hold personal information in electronic and, where relevant, physical form. Much of our information is stored in cloud based systems provided by reputable third parties, including our customer and project management platform, email and file storage, payment processing and analytics providers.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure systems and staff awareness. No method of transmission or storage is completely secure, but we work to protect your information and to respond appropriately if a data breach occurs, including meeting our obligations under the Notifiable Data Breaches scheme where they apply.

6. Who we disclose your information to, including overseas

We may disclose personal information to:

  • Our staff and contractors, so they can help deliver your project.
  • Service providers who support our business, such as our payment processor, customer and messaging platform, email and cloud storage providers, website host and analytics providers.
  • Clients or event organisers, where relevant to a shared project.
  • Professional advisers, insurers and regulators, where reasonably required.
  • Other parties where you have consented, or where we are required or authorised by law.

Where possible, we store personal information on servers located in Australia. However, some of the software and service providers we rely on host data overseas, most commonly in the United States and the United Kingdom, and your information may be disclosed to recipients in those countries. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. Overseas recipients are also subject to the laws of the countries in which they operate.

We do not sell your personal information, and we do not share mobile opt-in information or consent with third parties for their own marketing.

7. Direct marketing

We may send you marketing about our services where you would reasonably expect it or where you have consented, including by email and SMS. Every marketing message will give you a simple way to opt out, and we will action opt-out requests promptly. You can also ask us at any time to stop sending you marketing by contacting us using the details in section 12. Our electronic marketing is carried out consistently with the Spam Act 2003 (Cth).

8. SMS and mobile messaging

When you provide your mobile number and opt in to receive text messages from Jum Media, we collect your mobile number and a record of your consent so we can send the messages you have asked to receive. You may opt in through our website form, when requesting a quote, when confirming a booking or event, or by giving consent to our team by phone or in person.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support the service, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties, other than the aggregators and providers of the text message service needed to deliver your messages.

We use your mobile number only to send the categories of message you have consented to receive, which may include quote and booking updates, appointment and event reminders, service notifications, and news or special offers. You can opt out at any time by replying STOP. For help, reply HELP or contact us at privacy@jummedia.com.au or 02 9056 7177. Message frequency varies, and message and data rates may apply. Full details are in our SMS terms at https://jummedia.com.au/terms-and-conditions/#sms (Clause 27 of our Terms and Conditions).

9. Cookies and website analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. Some of this information, such as your IP address, may be personal information. Any aggregated, non-identifying statistics we use for analytics exclude text messaging originator opt-in data and consent. You can set your browser to refuse cookies, though some parts of the website may not work as intended if you do.

10. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Contact us using the details in section 12. We will respond within a reasonable period. In most cases access is free, though we may recover reasonable costs in some situations, and we will tell you before any cost applies. If we cannot give you access or make a correction, we will explain why in writing.

11. Making a complaint

If you think we have mishandled your personal information or have not met the standards in this policy, please contact us first using the details in section 12, so we can try to resolve it. We will acknowledge your complaint, look into it, and respond within a reasonable period, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, by phone on 1300 363 992, or by mail at GPO Box 5288, Sydney NSW 2001.

12. Contact us

For any privacy question, request or complaint, contact:

Jum Media PTY LTD Unit 8, 3 Hargraves Avenue, Albion Park Rail NSW 2527 Phone: 02 9056 7177 Email: privacy@jummedia.com.au

13. Automated decision-making

We do not currently use automated systems or computer programs to make decisions that significantly affect your rights or interests. If this changes, we will update this policy to describe the personal information used, the kinds of decisions made, and how the technology is involved, in line with the automated decision-making transparency requirements that take effect on 10 December 2026.

14. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website, and the date at the top shows when it was last updated.